Got a technical question about the hardware or the app? Find help here!
Help make tado° better for you.
Hi all I'm sorry for probably quite a basic post, but I seem to have gone round and round trying to work this out, and be getting nowhere. Basically, I've just had work done to my house, and have now got: -pressurised hotwater cylinder (megaflo equivalent) -ecotec system boiler -heatmiser neo wired hot water controller by…
One of my v thermostats showed a spanner error. Through swapping it with a different radiator I isolated the problem as being with the adaptor or the bottom part of the thermostat that the main device connects to, ie the bit that you fit around the radiator. Question is - how do I get a new one of these to see if that…
I've just installed my Tado X system; there are 12 radiators with Tado Smart Radiator Thermostat Xs and and one Tremperature Sensor X, which I have set to be the Zone Controller for the lounge with its two radiators. All other rooms have had their Zone Controller set to None. I carefully set all Radiators to different…
As most of us here will be aware, Tado has several advanced controls and configuration options that support are able to use to configure your devices when you contact them (cycle periods, minimum on/off times etc). Sadly these advanced options are hidden from users and the only way to access them is through support which…
Hi everyone, I have a Logic S18 boiler with hot water tank upstairs. It was controlled by a Danfoss TS715si controller before I switched to Tado V3 and now I decided to “upgrade” to Tado X, with two wired temperature controllers and wireless receiver along with some TRVs. I’ve gone through the installation with help from…
Hi people I’m about to upgrade my heating system. To understand what I’m trying to do, I will set out my heating system now and what I’m trying to do in in the future. It might be helpful to explain my system as of when we moved in four years ago, today and hopefully the future. We live in a detached bungalow and have 9…
Good day, I'd like to request some clarification on specifying components for a new installation. As I am confused having only ever had one heating loop (combi boiler, apartment living, only controlled by boiler time clock and thermostatic radiator valves). Situation is: Normal 1930s house (UK), 3 levels, 150 m2 total…
I have a Tado installed at work and home. I shouldn't have to log out and back in each time for the geolocation etc to work. Please allow multiple homes. Other smart home apps allow this. I'm surprised you don't have this feature.
Hi all. I went away for a few days, and now my heating is no longer working. I have changed nothing - only turned it off in the app while away. The hot water is working, though perhaps not coning on right away when I switch to it. I have a system boiler, a wireless receiver, bridge and various wall thermostats and radiator…
Hello community, Many of you have expressed interest in learning more about how / whether tado° includes community feature requests in its product development process. Here’s a quick overview of how your feature requests reach tado°’s decision makers. (Please note that ‘feature requests’ refer to posts made in the…
Message from tado°: Hello all, The end of support of older iOS versions, as described below, was made with considerations linked to Matter/Thread protocols linked with tado° X To begin, iOS 16.4 is required by Apple for some significant improvements to Matter. (16.1 is the minimum requirement for Matter). Moreover, 16.4 is…
Hi, thermostat has been working flawlessly for 2 years+ but now I can't access the app when on local network. I can connect via 4g on phone or local WiFi with VPN. I'm using Synology router where I've made no resent changes. Any suggestions welcome. Thanks
Dear Forum Community, This forum was created to help users solve their problems, questions, and to make the most out of their tado°. We want to keep the atmosphere constructive, so we ask that you follow these basic rules. We look forward to interesting comments, conversations, and discussions. To make sure that everyone…
Dear Community Members, This part of the forum is intended to help us track the features that you, our customers, are interested in. We understand that you, as members of our forum, tend to represent more experienced users, often with in-depth knowledge of not only tado°, but similar products and services as well. We feel…
It looks like you're new here. Sign in or register to get started.