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Issue with creating matter link code
It took me more than 4 hours to configure tado° X as the devices were not connecting, the bridge was giving weird errors, devices were requesting a Matter bridge router, etc.. I had to factory reset the router twice. Now finally it appear everything is connected and I need to connect it to alexa and matter and I get an…
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Prompt for Zone Controller
When installing multiple thermostats and radiator valves, there should be a prompt to choose which themostat is the corresponding zone contoller for each radiator valve. After setting up a wired themostat to the main boiler and a wired thermostat for underfloor heating, my radiator valves were randomly/intermittently…
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Calendar viewer
Hi all in my previous smart thermostat I was a calendar viewer that was very useful, basically is a calendar with a month viewer where for each days where the thermostat was on, appear a red dot under the day, this is very useful to have a fast view of the days where the thermostat operate, and by clicking on the…
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Looking for a smart Thermostat with a programmable app
I am looking for a smart thermostat for a hall that is not occupied daily but has meetings set down in a calendar. the heating system has three zones which are separatly controlled with motorised valves. Can this be programmed in to the tado App. thanks
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Allow combining Smart AC Control and Smart Radiators in one room
Currently, Tado App doesn’t allow combining Smart AC Control and Smart Radiator in the same room. Please enable this feature.
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I have no heating or hot water as the system does not seem to be communicating with the boiler. Help
I moved into a new house that has underfloor heating downstairs on a Polypipe system but upstairs has 3 radiators (1 in each bedroom) with smart radiator thermostats, a smart thermostat on the landing and an Extension Kit in the cupboard with the cold water tank. The Internet Bridge is plugged into a BT Home Hub. The…
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My hot water is now not showing in the app
Hi since reinstalling the app, can't see my hot water control. I have been communicating with customer support but haven't had any instructions on how to sort it. All my rooms are showing on the app. I've had this since 2019 and haven't changed anything in the house. I'm having to go and move the valve to get hot water and…
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Suggestions left unanswered.
Hi, Many of us have been asking for it for a long time. I am the new user of TADO V3+ and I am actually satisfied with it. However, after reading many suggestions of other users, Tado does not take it seriously. A lot of comments on the appearance and functionality of the main screen. Windows 8 appearance is ok but why is…
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Unable to Add Tado X Devices to Home Assistant
Hi, In the Tado app, I initially couldn’t see the device linking option. However, after performing a factory reset on all devices and re-adding them, the issue was resolved. I was able to successfully add the devices to Google Home. Apart from some connectivity issues, everything works fine there, and I can adjust the…
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Server Problems Update (25 November 2024)
Hello Community, Please be advised that tado° customers may still be experiencing degraded device performance due to ongoing server issues. Smart AC Control users are most affected, but a small subset of users with tado° thermostats are also experiencing problems. tado° is doing its best to resolve this issue as quickly as…
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Grouping rooms for boost/off
I have our house divided into rooms with timings setup that work majority of the time. But, it would be good to boost multiple rooms at once but not all rooms (eg downstairs). Would be great if you could have boost/off zones that consist of multiple rooms, without it being all rooms.
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Making smart schedule more smart
Would be nice have one page in which they are group the history for heating activity of all rooms together, to have more clear when the boiler can be left off reducing one or more temperatures at a certain time. (Sorry for my English)
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Energy IQ - Better process for when energy meter is replaced
I recently had to have our smart gas meter replaced, because the existing one became faulty. This meant that my meter reading dropped back to zero when the meter was replaced. When I came to enter a meter reading in Energy IQ, it said I could not enter a number lower than the previous reading. I contacted support, they…
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Problem with app
We got Tado installed on Monday and devices keep disappearing from the app meaning we have to keep registering them leading to no heating! Not impressed, customer service is a ‘bot’ and non existent. Anyone else having this issue?