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TRV dead
So today I noticed one of our rooms were cold. Checked the TRV and its completely dead, batteries are fine and even tried new ones. However in the process I noticed the top of the TRV is red hot. Took the batteries out waited 30 minutes and it cooled down. Re-inserted them and after a few minutes red hot again. I guess…
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Latest Instruction Manual for all TADO devices including TADO Smart Receiver, Bridge & Thermostat
Where can I find the latest instruction manual. Whilst it is good to see community support, this does not substitute for a manual as it is highly unlikely for users to have the same set-up, requirements and equipment. Thank you
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How smart/ learning is the thermostat
Hello, first question is how smart the thermostat is? Does he continious learn and adapt his heatingcurve or is it a one time learning for one weak or so and then used that for the rest of the time. Why? After two weeks of use the thermostat can't get the temperature right on the disired time with early start. How can I…
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One radiator thermostat continues to show low battery and no external acces with new batteries
Dear Sir / Madam, We have recently purchased 6 radiator thermostats. One of them, VA2709267200, showed very often a "no external acces" and needed to be reset all the time by removing the batteries. After a few weeks it said the original batteries were empty and it stopped working. I measured the remaining voltage and this…
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Bridge lost internet connection a 4 am and required manual power reboot
Hi, I’m new to tado (installed it this week). Since Monday the bridge worked fine (i don’t think it likes DPL networks, but that’s another post). I think the bridge was always online, but didn’t pay attention to the temperature stats etc. until tado support got back to me (yesterday) for completing the boiler install to…
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All manual changes revert back to smart schedule
:hello, I have had the tado smart wired thermostat with v2 bridge working great for the past 5 years or so. Recently I had 2 srv installed in the upstairs bedrooms. Also fitted a wireless temperature sensor in one of the bedrooms. Everything thing works as expected using Smart Schedule. Manual changes however are reset to…
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Help me with range issues and my boiler not stopping heating
I have a couple of rooms (TRVs) in my house that appear to be on the edge of the range that the Tado bridge can reach. I can't really move the bridge to a better location without compromising other devices. I have the bridge in an upright position as previously recommended. The other day my heating was on late at night.…
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Tado Bridge IPv6
Hi, just wondered that the tado bridge didn't receive a IPv6 Address. Is it true that the Bridge doesn't support IPv6 on the LAN interface? Would there be a change to get it running in the near future? As I plan to switch to IPv6 only on my LAN support at the bridge would be great.
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WTH!?! Early start at 4:20am
Woke up to a hot room at 4:30am this morning to find the heating in our bedroom was on. Early start was set on a 7am schedule start. The room only takes an hour to heat up, why that early?
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Extension kit not calling heat for SRT
Hi all I've had a starter kit for a while, with extension kit, bridge and smart room thermostat which looks after heating and hot water in the traditional way. Just bought some smart radiator valves which caused a lot of grief with no heating! the existing smart thermostat was flipflopping between rooms, I couldn't delete…
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Tado with Mitsubishi ECODAN
In my installation I have a Mitsubishi ECODAN heat pump and a Honeywell thermostat; the latter is of the TPI (Time Proporitonal Integral) type, which does not seem the best choice for thsi particular heat pump. My question is, if I replace with a Tado Smart Thermostat, how does it stabilize the temperature, given that the…
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Is "Boiler + Fan coil units" supported?
I have system that runs a boiler that heats water, which is circulated through the house and then fan coil units on the walls can be turned on to blow air over fan coils to heat. There are two parts to this system: * The boiler that heats the water, and * A fan coil unit in each room that is controlled like an aircon with…
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Quality Control issues?
Guys, I got my order last week and right after taking if out of the box and foil, I’ve noticed problems. I’ve ordered refurbed radiator thermostat starter kit and additional brand new wall thermostat. I’ve immediately filled contact form but nobody from tado came back to me. I think I will need to return my order. It’s sad…
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Possible to set heating modulation manually?
Hello, As we all now Tado uses opentherm and can thus set the amount of heat the boiler produces. In the app you can see the three indicators as such: https://imgur.com/a/K0Bi8dU Since my radiotors are a bit old they will produce quite a bit of sound in the form of ticking when heated up rapidly. So I wonder if it's…
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Graph issue in app
The graph in the Android app has a line along the bottom that used to be colour coded to show system state e.g. Home, Away, Manual override, Open window... The colour coding has not worked for some time, and seems to always be grey or brown. Are others seeing the same problem? Can it be fixed?
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Why does Tado not notify if the heating is not working?
For 2 nights in a row my broiler had shut down. Im using radiator thermostats all over my house and have added my broiler to the tado app. Why don't the tado app give me a warning that the heating is not working when it clearly can detect that the temperature is falling even with all the radiators on full. It should be…
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No remote access on all thermostats except one
I'm going through an installation, I have the bridge I've installed 8 valves. All except one show no remote access. The one that works is not any nearer the bridge, nothing special about it, it just worked and was the last one I installed. I've moved the bridge, no difference, tried to repair with the bridge on a couple of…
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Wireless receiver relay connections
Are there any connections on the wireless receiver that I can use to switch my circulation pump according to the heating requests? Can I have a wiring diagram for it? What does Heating circle setting mean on the wireless temperature sensor and how is this connected to the wireless receiver? Is it an identification number…
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Wiring the hot water and heating programmer
Hi, Had the room TRVs fitted on 3 rads for the last 4 months along with the wired Thermostat. Not had any issues and all seems well. So now i've decided to have the programmer as well for Hot water and heating. But have a few questions. I assume i have to replace the wired theromstat with the wireless one otherwise it'll…
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Position of Extension Kit Query
Hello, I'm planning to install and setup my Tado system this weekend so just looking through the instructions to familiarise myself on what's required and I have a query regarding the placement of the extension kit. The instructions say that it needs to be located 30cm min. from the boiler but as my boiler is in a wall…
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Can the Wireless Temperature Sensor control the Smart Radiator Thermostat?
We have underfloor heating, that is controlled via TVR's. There are 6 of them, two for each room. We thing 4 of them used wired thermostats, but two of them seem to be communicating with a remote therostat. So we'd like to replace the remote ones. If we put on tado smart radiator themostats and a tado Wireless temperature…
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Cloud light blinking
Hi the cloud light on the extension kit is blinking and therefore everything is not working correctly I’ve re set it but it’s still not working Any ideas? Thanks
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Support Non-Responsive
Hi All, Has anyone tried contacting support recently? I logged a request via the chat 6 days ago and it hasn’t even been read! Any idea whats going on?
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Upstairs zone not getting heat when radiator valve requests.
Hello, I have had 2 wired thermostats for couple years now with an extension kit. 1 is downstairs and 1 upstairs in the halls (as that's where the old thermostats had been wired to). Each zone is controlled by a mechanical zonal valve (BOSSTherm bvz222). I have just bought 4 smart radiator valves with the intention of…
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change from wired to wireless
Hi. I have been given a tado 'wired' smart thermostat kit. Because I have a combi boiler I have no real need for the extension kit, unless I went wireless. My question is, If I went wireless is it simply a case of registering this and having the wired one removed from my account. If so, could I use a tado wireless…
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Hot Water not following smart schedule
Hi - a few days ago (for no reason) the hot water stopped switching on as per the smart schedule. I can still activate it manually. I have deleted the schedule and redone it but this hasn’t solved the problem. Any ideas?
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Thermo and app indicates ON but the boiler is OFF
Hi, I recently installed a Tado with a Viessmann Vitodens 050-W combi boiler and all worked correctly until this morning when the Tado indicated the boiler was ON but it wasnt. The boiler came on when hot water was requested but didnt stay ON when the hot water was turned OFF, even though the app and thermostat states its…
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Tado requesting heat even when the app reports that all sensors and TRV's are over set temperature
Hi All, I wondering if anyone can help with my issue. I installed tado yesterday on an Ideal Independent C30 Combi Boiler. My setup is as follows All downstairs radiators do not have TRV's and I use a single wireless temperature sensor in the middle of the lounge/dining room. Upstairs all bedrooms have been fitted with…
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Re: 'home working skill' to heat just the office when nobody else in house
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New Battery Ramped up Temperature
Hi, just looking to see if anybody else noticed this. I changed the batteries in two separate room TRVs to brand new Duracell ultra LR06. However, on update afterwards I noticed it displayed the room temperature in the app 3-4 degrees higher than it actually was before. Just found it a bit strange