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So so annoyed…
I spent hundreds of pounds on their kit and after 30minutes of trying I cannot find a way to speak with their TS, chatbots and community forums is the only thing I can find. Disgraceful, I wish I had never bought their kit.. I have a problem and I cannot talk to anyone… never recommend Tado to anyone!
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Tado X Alternative as Tado X does not work with Home Assistant and no support
I have several devices (10+) and several of them deadlocked and the Matter Device Linking is not available… I've opened a ticket almost 6 months ago and the answer is "we are looking into it". Also to get the devices working was a nightmare I had to reset everything more than 5 times to the answer to "can you reset…
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Tado V3 to Main Eco Compact Combi
I've stuck. Not confident enough need some help folks. I've removed old thermostat Honeywell but don't know how to connect receiver to my boiler. I've seen few videos online but the connection is different then mine.
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Vertical vs Horizontal valves
Does the position of the valve affect its performance? I noticed in continental Europe many radiators have horizontal valves, whilst in the UK the majority are vertical, which is my case. I’m planning to move to Portugal and wondered if my vertical valves would be compromised if fitted horizontally? Are the different…
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Open window detection false positives with Smart AC
Smart AC quite regularly turns on as planned (either timed or returning home) and then the AC unit immediately turns off again with smart window detection. This was never more than an annoyance in the past as it was a simple press of the resume button but the new version of the app (which is otherwise excellent) seems to…
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Heating stuck on - can't contact Tado support
My Tado X controlled heating is stuck running with the room temp over 23 but Tado set to 17. I've tried turning it off in the app but nothing has changed. I've tried contacting Tado support but just get stuck in a chatbot loop, despite selecting the emergency option. Tried long press power cycling the thermostat and…
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Tado X Wireless Temp Sensor No Longer Triggering Boiler
After working perfectly for a week, suddenly this morning the wireless temp sensor is no longer triggering the boiler, Tado app says it's all connected and working, but when I raise the temp, although the app says it's heating, the boiler doesn't fire. If I press the boost button on the wireless receiver the boiler fires…
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Why is Heating Coming On when Temp Reached
Hi I have a query about my new Tado system. Why is the heating coming on when the Thermostat is set to 18.5 on the schedule and the current temperature on my phone app is showing 19.2. So the app is reading current temp 19.2 and Heating to 18.5. I have read the other thread about the Heating randomly coming on and I…
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s plan heating issue
hi, I am an electrician and a job I am on has the tado extension box model BU01, it ran the hot water and radiators in the dwelling. On the ground floor they have installed wet under floor heating, all of the 4 zones are all hardwired with tado add on thermostats ran into a heat miser wiring centre UFH4 (so effectively it…
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Tado X in two different properties
Can anyone advise if it's possible to operate two Tado X accounts from the Tado iphone app? I've seen that it's not possible with the earlier Tado, but I'm particularly interested in the Tado X. If it's not possible to manage two Tado X accounts from the app, has anyone found a reasonably user-friendly method. My engineer…
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Recommendation for dual control thermostat
Hi, I was wondering if anyone can recommend any thermostats from Tado that can control an electric towel rail and electric underfloor heating. Thanks
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I want to upgrade to Tado, can anyone guide me?
Hi Tado community. We just moved in to our new home and currently doing house reno. Whilst doing the Kitchen, my wife would want to upgrade to a smart thermostat. Here's some info: Boiler: Vaillant ecoTEC plus 618 Wired Thermostat: Drayton LP 112 We also have a wired thermostat in the living room (Honeywell- dont know the…
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What should I buy? - Advice on what I need for Boiler, Thermostats etc
Hi there, My current setup is: Baxi boiler controlling upstairs & downstairs heating. Each has its own "old school" manual thermostat wired back to the boiler. Hot water / copper tank for heaing taps / shower. EPH Timer/Controller for turning on the 2 zones / hot water (this is near the boiler). I want to upgrade to the…
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Tado X pairing connection Wireless Smart Thermostat X - Starter Kit
Hello there, I have the following problem. I just bought a Tado X Wireless Smart Thermostat X - Starter Kit The problems are the following: The Wireless Receiver X did connect with my wifi without any major problem (even if i needed 4-5 attempts). The Wireless Temperature Sensor X is not able to pair with my phone and…
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Notes on connecting the Tado V3+ Bridge to a Netgear Orbi 870 mesh
I have just recently upgraded my home internet connection to fibre optics. This resulted in the modem moving from the centre of my house to an outside wall. My house has a lot of solid brick walls in it from several brick chimneys and various extensions over the years so, at the same time, I upgraded my mesh system from a…
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Identifying a particular X Smart Radiator Thermostat
I've an issue with my system calling for heat when it shouldn't. Tado support have asked me to swop two TRVS to see if the issue is the radiator or the TRV. They've given me the serial number of the TRV where the issues occurs. What I am trying to do is identify which TRV that is from the ones installed in my room. The…
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CH and HW Always On...Relays again?
Started my own post to summarise the situation and the provided answer from Tado support. I've had the Tado receiver/starter kit for 10 months working without issue with an Ideal H18 boiler, vented system, hot water tank, Y plan setup, grundfos pump. Recently had a new hot water tank, and archergas pump, at this point the…
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Tado X Thermostat Always Shows Offline in Google Home
Got the Wireless Smart Thermostat X - Starter Kit incl. Programmer with Hot Water Control and OpenTherm, installed and set up flawlessly through the Tado app. In Google Home app I tap add vice, Matter-Enable device, it finds the thermostat, adds, creates the relevant credentials and I get the final message 'Device added…
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Can I use a generic 28mm>30mm adaptor to fit tado to my Drayton TRV3
I've been going around the house fitting Tados to my radiators, which has worked except for my two old Drayton TRV3s, which have a 28mm thread. The Tado guide just says the adaptor is no longer made and so they're not compatible. Has anyone found a way round this? You can buy 28mm>30mm chrome adaptors which are designed to…
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Wiring for wired thermostat replacement
I don’t know the name of my thermostat so I can't find any instructions on ;how to replace it with a wired a Tado V3+ wired thermostat. I’ve attached some photos of the facia and the wiring. Does anyone know how I connect the wires to the Tado thermostat?
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Move from Google Nest V2 wired to Tado v3+
Hi, I'm a bit confused about how to move from Google Nest v2 wired to Tado V3+ thermostat. Which box/kit should I buy ? Can I remain wired and re-use cables used from my Google Nest v2 (considering heatlink will become obsolete) or is it better to go full wireless ? Thanks in advance for the guidance
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re- Tado V3+
My V3+ is showing random displays. It seems to keep rebooting, goes through HI!, chain display, sometimes briefly showing room temp etc. and the display sometimes freezes for 10 minutes , or more, then wil randomly re-boot. Often the button does nothing, so cannot get into pairing mode. Batteries are new - it flashes HI!…
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New house owner already has V3+ owner
Hi, Just moved house and we were trying to work are heating and then found the tado V3+ already set up from previous owner I’ve set up the app and the receiver is already connected to the boiler Issue is the internet bridge we can’t connect as don’t get WiFi installed till next week, can anyone help with how to get our…
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Tado App/Google Home/Alexa/Samsung Smartthings/Apple Home
Hi, I am trying to figure out the differences in features when using third party apps on Tado thermostats I was wondering if anyone has some experience with using third party apps for Tado smart thermostats? What features that you can do on these third party apps overlap with the Tado app and what features can you…
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Heating/CH NO terminal is constantly "on"
Hi everyone, I'm having to resort to posting here as the customer service team have seemingly stopped responding to my live-chat messages. They've "seen" my last one where I asked for someone to respond after 24 hours of waiting, but another 24 hours later it looks like they've decided to ignore it. I can understand being…
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App log on
Hi, I have just changed phone and cannot log on to the app, it tells me my password is incorrect and when I try to reset it I don't receive an email, any ideas?
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Integrating wireless thermostats with an underfloor heating system
Good morning, In my home, I currently have an underfloor heating system controlled by an LG Therma-V heat pump, with two wired thermostats—one per floor—connected via dry contacts directly to the heat pump. I would like to implement a more advanced control solution using the Tado ecosystem to manage the heating in…
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Vaillant VR33 + VR66 for 2 zones and HW possible?
Hello, I am writing for some advice on my proposed setup, to see whether it is feasible. I have a Vaillant Ecotec Plus 630 boiler (not combi) already connected to a VR66. I will be shortly connecting the VR33 module to enable OpenTherm. My objective is to run 2 zones + HW. One zone for rads upstairs and the second zone for…
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Tado X - hot water boosting
Hi all, I am thinking about moving from another system to the Tado X with heating and hot water. I have noticed some posts with people mentioning there are hot water features missing from the previous version (V3+). I understand via the app the hot water can work on a schedule, but via the app can the hot water be boosted…
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Geofencing for free
I've just moved over to tado x from Nest as Nest support is about to expire. I was shocked to find that a standard smart thermostat feature of auto home/away is behind an additional subscription! What a rip off! What is "smart" about tado without it? Having an app doesn't make it smart without it behaving smartly. Tado get…