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Help, no “switched live” on boiler
I don’t appear to have a switched live on my boiler which is quite old Worcester HPJB.19000. Wire to boiler goes to thermostat in boiler, which appears to be removable, then onwards to boiler. How can I overcome this to make the system work with Tado? The wiring diagram specifies switched live so not sure what to do next?
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Wiring question
I’m setting up new wiring for my system after replacing my water tank, pipe work and electrics. I still have the same boiler. I’m getting stuck with the setting up and wiring unfortunately. The boiler and pump were previously wired separately but I see that there is only one place for boiler now. Should I require to wire…
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Can no longer find how to set Thermostatic mode
Hi, In the old version of the app you could go to Settings/Rooms/Smart AC Control and select Thermostatic or non-thermostatic mode. I am having an issue with my AC that may be related to the AC temperature measurement so I was wanting to switch to Thermostatic mode, however I can no longer see that option in the settings…
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Is TADO compatible with these valves?
i am looking to change my valves and would like to know if these valves (pictures attached) can be replaced by TADO TRVs?
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Tado App stuck on orange start screen
Hi, since a couple of updates ago the app doesn’t open anymore. It gets stuck on the orange starting screen. I tried to uninstall and reinstall the app. It works the first time I reopen the app but then it get stuck again. Not sure what to do. Help!!!
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Wired or wireless
I can't work out if my current system needs wireless or wired products. This must be a common issue. I have a new vaillant system boiler, a honeywell wired control/timer box, and one one honeywell wired thermostat. Radiators have drayton TRV's. I have just built a new large kitchen extension, and we spend most time there.…
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Icos Ideal Boiler
i just moved into a house that has an Icos Ideal boiler with a seperate hot water tank. i currently have a HIVE receiver connected to the boiler , a thermostat and a HIVE hub connected to internet and power. These were all working and the owner left them but i cant use it as its not transferable. what Tado Kit do i need to…
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Not responding
All my devices seem to be working properly. However when I try to control it through the app I see the sensor change to my desired temperature, but my receiver doesn't change the boiler. Eg I turned the heating off on my app, the sensor shower the heating was off, but my boiler was still heating my house. I gave it 15min,…
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Installation for 2 floors
Hello good morning. I would like to ask you about the necessary configuration to cover the needs of my house. I live in a two-story house, each floor has its independent heating circuit and is controlled by a solenoid valve per floor located in the boiler room. On each floor there is a wireless thermostat receiver that is…
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Why has Thermostatic Mode ended on AC Smart Controller?
I have a Smart AC Smart Controller, I would like to shut down the AC when the room temperature reaches the target. I was able to do that last year with the Thermostatic Mode. Now this option has dissapeared and Tado sends the desired temperature to the AC. This way my AC keeps turned on when the target temperature is…
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Replacing Drayton Digistat SCR
Hi I have a Drayton Digitstat SCR currently wired to my combi (Potterton Heatmax) The wiring is not the same as suggested in the Tado setup guide. Could anyone help please? Thanks, Stephen
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Boiler not heating radiators in evenings.
The boiler heats up the radiators fine in the morning and at lunchtime, but not in the evening. Sensor says 16 degrees, so not even the 18 degrees it should be between heating boosts (heating should boost to 22 degrees in the evening). Radiators are tepid at best, so feel permanently chilly even wearing thermals.…
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Update the app so it works properly with iPhone 14 pro camera….
….as it is there’s a focus point around arms length but it’s almost impossible to keep the resulting tiny image still enough…. I suspect a different lens or maybe macro mode needs to be selected by the app for this new phone?
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Can the Tado be used for one customer with multiple homes?
We use Tado as our smart option and have a number of customers who have multiple homes and would like to control them all from the one app is this possible
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Moved home! How to connect wireless receiver
Hi all, We just moved into a house with Tado fitted.. have managed to connect the bridge to the WiFi router, and paired the smart thermostat, but the receiver upstairs does not connect - so currently no heating!! The bridge is flashing, so is in pairing mode. The receiver has a slow (ish) blinking light on it, and when I…
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Test in the App !
The name of the ROM is in half ? Have been trying to delete the App and indstalleret again without any success. Best regards Bo Cramer
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How do I change a user name on an existing tado set up in my home?
My husband passed away recently and he was the user for tado. He added me but I can’t update the app as I don’t know his passwird
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Tado Receiver Extension Kit
I am unable to find the differences between the following. Would someone please explain the differences and compatibility between the following please. Tado Receiver Extension Kit V3P-EK01-TC-ML-00 Tado Receiver Extension Kit V3P-EK01-TC-ML-01 Tado Receiver Extension Kit V3P-EK01-TC-ML-02 Tado Receiver Extension Kit…
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Will THEY know?
Just returned from holiday and during last week with system in AWAY mode (Frost protection) the Lounge rads came on per HOME mode schedule. Just one rogue room! Crazy! and expensive! If I contacted tado, would their remote interrogation of my system identify the reason?
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Two Zone heating
Hello I am a bit stuck with a setup and wonder if anyone can help please. We have a house which is divided for heating in two, main house and basement. The heating is served by one boiler with two zones, each zone controlled by a motorised valve. The main house has a basic tado installation configured for the heating only.…
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issue with temperature control
Hi All I had enough of the tado technical support guys, very robotic and unhelpful so hoping I get better luck here! when i bought tado I got the 1x smart thermostat 3x smart radiator valves, the setup was straight forward and all worked well but the smart thermostat needed a battery change every 2 weeks, after going…
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Worcester boiler with greenstar comfort ii rf
Hi all, I've read all related posts on the forum but still can't figure out what we need to do to set up our system. Following the tado in app install guide it simply says to remove the batteries from the old greenstar wireless controller, put batteries in Tado's controller and hey presto the thing should just connect to…
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How do I contact tado direct
How can I get in touch with Tado support with a specific question
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How to control Salus floor heating?
Hi Tado In the new part of our house we have installed under floor heating using a Salus pump shunt with manifold. Termostats / actuators can be installed on the manifold. The valve is similar to the one used on the radiators with Salus thermostats. In the old part of our house we use tado Smart Radiator Thermostats. I…
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Tado UFH PUMP Control
Hi Tado gang, My boiler ( diesel ) is old and doesn't need any control as you just set the temperature and it is heating about 1000 litres of hot water storage and then this water is used for heating the rooms. Although two of my rooms have UFH with saswell controll box and 2 wireless sensors ( see pics below ) , 1 valve…
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Installation without Internet
Our new house will not have internet for a few week, and I would like to setup a tado Starter Kit V3+ system with wireless smart thermostat before internet arrives, just to have a thermostat in the house to control the boiler. Is this possible?
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Rads turning on above min temp in away mode
This year my tado is behaving differently. Min temp is set to 13 on every TRV, ambient temp is 14.6, in away mode, pre-heat is off, geo-fencing is off. Heating comes on for a few mins every morning to shoot the temp up to around 20 in each room. It comes on at the time my home schedule is supposed to start. After it’s done…
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TRVs - Please help... very embarrassed!
I'm ashamed to say, I attempted to install some TRVs today with very little success (and some flooding). I did not realise that some TRVs were compatible and some were not. I've since learned that my TRVs are not on the compatibility list, and I've no idea what to do. I unscrewed my first TRV and tried to install the Tado…
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Tado heating
Please can someone please help me I don't know what to do My tado thermostat was playing up saying it was 27 degrees when clearing it isn't I've touched few buttons and have no heating what so ever did it all on app and now hot water option has appeared I don't want that on there I've never had that on there before now…
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EMS bus support UK
After purchasing a V3+ wireless thermostat kit 10 days ago and being disapointed in it not having EMS bus support I now come accross this you tube video stating that it is now going to be re-instated Is there likely to be any chance of tado upgrading recent purchases, and if not where can you purchase the newer controllers…