Technical Questions

Got a technical question about the hardware or the app? Find help here!

Smart radiator valve continuosly on, even if should be off

Answered Stibba 107 views 8 comments 1 point Most recent by Tim March 25
Tado not turning the heating off

Answered beckiebobby 108 views 2 comments 0 points Most recent by Tim March 25
Preheat Before Arrival and working close to home

Answered ✓ charlie35slr 75 views 10 comments 0 points Most recent by charlie35slr March 25
Installation help

Answered Flip 85 views 2 comments 0 points Most recent by Michael March 22
Radiator Thermostats out of Range

Answered KeithFachwen 141 views 8 comments 0 points Most recent by ziki March 19
Tado not causing heating demand despite rooms being too cold

Answered clough360 142 views 6 comments 0 points Most recent by Frank March 18
How do I change my wi-fi credentials on my smart thermostat and bridge?

Answered RAMC 46 views 1 comment 0 points Most recent by Frank March 18
House is cold, boiler won’t fire

WillJ 33 views 0 comments 0 points Started by WillJ March 16
App is crashing

Steveglasgow 15 views 1 comment 0 points Most recent by MarkM March 13
After upgrading phone, how do I remove old phone from geofencing?

Answered ✓ Donksmit 54 views 3 comments 0 points Most recent by Julia March 11
Pairing replacement thermostat

Answered ✓ Closed Jimmy 25 views 3 comments 0 points Most recent by Julia March 11
setup question

krisvdvijver 57 views 1 comment 0 points Most recent by Frank March 11
IFTTT applets triggered many hours after the event

Answered ✓ mw9342 14 views 2 comments 0 points Most recent by mw9342 March 9
Tado reporting 2 degrees higher

Answered Lashed 67 views 1 comment 0 points Most recent by Julia March 7
Serial Number already registered

Answered Nick 125 views 1 comment 0 points Most recent by Julia March 7
Tadoº app and Apple Homekit

Answered truespirit 55 views 1 comment 0 points Most recent by Julia March 7
Thermostat Battery Replacement Woes

Answered thefunkygibbon 75 views 2 comments 0 points Most recent by thefunkygibbon March 6
early start is starting far too early

Answered mw9342 86 views 3 comments 0 points Most recent by mw9342 March 6
Extension Kit saying no remote access - but no obvious issues

Answered Closed EmHemm 62 views 6 comments 0 points Most recent by Frank March 6
Geofencing and including all Tado devices

Answered Closed milfredo 23 views 1 comment 0 points Most recent by milfredo March 5
Are assistants (like Alexa) worth it?

Answered Cesco 33 views 2 comments 0 points Most recent by Krystoff March 5
How smart/ learning is the thermostat

Titsken 108 views 2 comments 2 points Most recent by Germán March 4
Domoticz Integration - Problem with third room

Answered Vamp 430 views 3 comments 0 points Most recent by Julia March 4
I can't submit feedback - This email does not appear to be a valid email address

Closed Chad 422 views 3 comments 0 points Most recent by Chad March 3
Extension issues

Closed Sammyderg 59 views 1 comment 0 points Most recent by Frank February 27
cant use new android app

Answered arifroni 34 views 3 comments 0 points Most recent by Frank February 27
Battery life of Smart TRVs

PoxBottle 110 views 1 comment 0 points Most recent by Julia February 26
Radiator thermostats have stopped firing the boiler

Answered Closed Brian 43 views 1 comment 0 points Most recent by Frank February 25
tado resite

Answered ✓ culligas 454 views 6 comments 0 points Most recent by culligas February 24
smart thermostat firmware

Answered ✓ Keith 487 views 1 comment 0 points Most recent by Julia February 22

Technical Questions

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