-
Boiler wont turn off
I've had the Tado a couple of weeks now and everything has been going fine. At 9pm yesterday the boiler kicked in and hasn't stopped since. I've turned everything off, I've tried resetting the boiler but nothing is working. I'm stumped. Anyone got any ideas?
-
How to get support from Tado?
I have now for 5 days tried to get solved a problem regarding the my Tado Thermostat is Offline. I dont think I have evere got such a bad support service as from Tado support. The make a new proposal for how to solve the problem every day, but not chance to have a direct contact. What are people doing to get good support.…
-
Hot water in Tado app, but not Apple Home app?
Hi all, Installed my Tado X this weekend for heating (with Tado X thermostat) + hot water (just original fixed temp stat on the hot water tank). It's all showing up in the Tado app. Tado app has correct schedule for heating on/off, heating temp, and hot water on/off schedule showing. The Tado X thermostat also shows up in…
-
Identify a valve in multi valve room
I have a room with several valves. Now let's say one valve reports low battery or another issue in the app. How do I identify the actual physical valve, without going through all physical valves, detaching the battery and look inside the valve for the id?
-
Firmware for Tado X thermostat with matter
Hi, i’m new to the Tado club. I only have a tado X thermostat to connect to my opentherm installation. I’ve connected the thermostat to my HomeKit house and that works quite ok. Thermostat is running firmware 64.0. Is that the latest version and how do you update firmware without a tado router? I only have the new…
-
Smart heading controls
Hi all - first post… In my house I a gas boiler with hot water tank, this is for the Main Rads that have manual TRV's, the towel rads (separate circuit) and the hot water... I also have electric underfloor heading in my ensuite, and a permanently fitted Daikin AC unit in the master bedroom There are 3 water circuits: House…
-
Merged: No connectivity to tado domains from home network
This discussion has been merged.
-
Merged: phone wifi can't connect to tado.com
This discussion has been merged.
-
adding a zone controller
Hi all I'm very confused about what is and isn't possible. Help please! I have a big house with 15+ tado smart valves. Extension kit, smart wired thermostat, internet bridge and an extra wireless thermostat. Only 10 of the valves are directly controllable, some are connected as one area (so eg "heating" is 3 valves in the…
-
Tado customer service experience
They have purposely used a chat service rather than telephone to resolve issues because every message is days apart and it’s like speaking to a robot, so you will purposely get frustrated and go away. There are new options now guys...
-
username change?
I have just joined Tado Community with a typo for the username, How do it change it?
-
Tado X and 2-zone Central Heating
Hello, my current place has 2 heating zones. Upstairs and downstairs. How will it work when installing Tado X? Do I need to remove valves or can I wire so it operates as a single heating zone, which then is split between thermostats / TRVs? Also interested to know if this kind of setup would cause issues with OpenTherm…
-
I need help identifying my radiator adapter
Sorry for the lame question, I was hoping someone could help me identify the adapter I need for my radiator valve. The template suggests "no adapter", but my tado X does not (seem to) fit. I appreciate the help :)
-
Lost access to my home
i have a tado system, and my girlfriend just has set one up. She sent me a invite which I accepted, however I didn’t know I could only have 1 home so I lost access to mine. If I try and set my home up again it tells me the email is already registered to a home. How can I regain access to my home?
-
What kit is required for multizone heating and hotwater?
Hi all As per the question, I have multizone heating, upstairs and downstairs, current system comprises the following: Ideal Logic S24 boiler Honeywell ST9100c controller for the hotwater Honeywell CM707 controller / thermostats for the two heating zones Do i purchase: a starter kit with smart therm and extension box an…
-
Morco IV GB24
I have a Morco GB 24 boiler in my static caravan, could you please advise (or provide a picture) as to where the wires from a Tado V3+ thermostat should go on the boiler….Thanks
-
Does anyone know why I can't create a new room?
Error received in the app and on the web GUI, "Assignment to new room by user not possible yet, To reassign the device to a new room, please contact our technical support"
-
new sensor, slave rad valve, unable to get them to link, app just creates an additional room
I have had a failed TADO V3+ smart temperature sensor replaced by TADO. I don’t know how to pair it with its existing TADO smart thermostatic (slave / linked) radiator valve, installed to the radiator in the same room as the replaced (new) sensor. The original sensor was confirmed as failed by TADO helpdesk and returned /…
-
Heating come on when should be off
Heating is coming on high when it should be on low. Schedule is set correctly, and showing correct change to temp at correct time, but on the room icon itself it’s showing as heating is on. And on the radiator heating is on. Huge waste of energy and money.
-
Best system for Greenstar 4000 GR4700iW
Hi all, In UK and Ireland and have a combi boiler set up. No separate cylinder - just straight forward combi boiler serving hot water on demand and one heating zone. I purchased the UK/IE wireless extension kit and a few TRVs. I then started reading up and discovered that this is not much use if I want to keep the…
-
Tado X Smart Radiator Thermostat - poor battery life
It has been less than 2month since I installed Tado X system and the batteries in the TRVs started failing already. The system has hardly been used (apart from testing) so battery depletion seems really premature.
-
Temperature query
My wireless room thermostat is set for 19° but continues to heat to 21°. I have seen something about temperature offset but cannot find this on the App. Any ides?
-
Nothing drawing heat but boiler firing V3
I really don't get this at times. So nothing is showing as taking heat. Yet my boiler is heating the radiators... This isn't right with everything off. Can't work out what's going on.
-
Boilermate 2000 wiring
I'm upgrading from a tado extension (CH only), to a tado V3+ with CH and HW control. I have a boilermate 2000, and wondering on the correct way to wire it. My current Tado is connected to the 'roomstat' terminals at the bottom of this image. Terminals 21, 22, and 23 are bridged. Meaning the tank is kept hot 24/7. When the…
-
Advice on moving to Tado with our system
I’d love some advice on moving to Tado. Here’s our setup: 4 bedroom, 2 storey house. Boiler: Potterton Surprima 80 HE (downstairs in utility room) Controller: Drayton LP522 Lifestyle (upstairs in airing cupboard - with an extra box of wires which usually has a cover, see photo, and the pump) Hot water cylinder (upstairs in…
-
Radiator is heating up when not switched on
I have a tado smart thermostat in a bedroom. This is on a schedule but when my living room heating turns on, it also heats the bedroom radiator. Does anyone know why this is happening? I can’t find anything on tado help pages. Thanks. Neil
-
Cannot reset who is the master thermostat as per everywhere I read!
I have a wired thermostat and 9 TRV (smart radiator thermostats) plus a few wireless sensors, I have 8 rooms with the equipment distributed. I am trying to make one of the TRV's in my living room (I have 3 in there) the master is the wired smart thermostat, it is in the hall and has to be on all the time to heat the rest…
-
Since installing Tado my Wi-Fi is now reacting strangely. The signal is weak and all appliances that
Since installing Tado my Wi-Fi is now reacting strangely. The signal is weak and all appliances that are connected to the Wi-Fi keep dropping in and out, including TV laptop and phone. Any advice on this would be greatly appreciated.
-
Tado App iOS Beta
I’ve noticed the Tado iOS beta app isn’t currently accepting new devices as the TestFlight program is full and has been for a while. Would it be possible to comb through the current beta testing users and remove any that no longer submit feedback or have recent account usage to make room for others? Or maybe implement a…
-
Auto saver
New user. I set the system to reach a temp of 20 degrees and on every occasion it turns it's self off at 16.5 degrees GREEN. I then have to set again for target heat. I think I am asking how do you cancel the auto saving setting.