-
Confusion with dashboard
My husband and I have just installed the Tado system. I would just like to know why on the dash board some of the rooms when they should be turned off seem to be on. They aren’t actually heating but orange on the dashboard. Only 2 rooms are grey and look off when programmed to be off. Also some of the bathroom towel…
-
Rooms and zones!
I've got tados practically all over the house now(like 12 of them!). But I realised after install what I actually need is to control in zones depending on activity. For example when I'm working from home I'd like the study and kitchen one on, in the evening I'd like all floors but the bedroom and study on etc. I don't want…
-
Equipment required for Multi zone/pump/MV set up
A client of mine has 3 radiator zones, one hot water zone, and one UFH zone. Each existing thermostat opens a motorised valve and brings a pump on. These pumps and motorised valves are connected to the outlet of a low loss header. Client wishes to have smart TRV’s and wireless temperature sensors in each room. I want the…
-
Telephone number for Tado?
Anyone got a telephone number for Tado (UK) apart from 020 3893 2059 I've had no heating now for 3 days, support 'chat' haven't even read my messages, let alone replied and I've already left a voice mail on the above number, which says to use the online chat.... NOT GOOD ENOUGH Tado... I'm fuming (not to mention freezing!)…
-
Set up room thermostat
Working through steps on set up page13 asks you to press button for 3 seconds then move to next step and press button again for 3 seconds. You must press button one extra time and hold to move to the required area. This isn't in the instructions! Hope this helps i was a hour or so trying to get to this area.
-
What do I need to get started
Looking at installing smart heating system and I’m leaning towards Tado, but I’m not sure what I actually need. In a new build house with two heating zones (upstairs and downstairs) and a system cylinder for hot water. Is it two starter kits (one for each zone) and an extension kit (for hot water) then I’d look to add TRVs…
-
Repeated 'No Remote Access' between 3am and 6am
My bridge used to randomly disconnect (and stay disconnected) when connected to a NetGear WiFi Booster from a Sky Router; Switching the Base unit off and on used to correct that. Then it started to disconnect at 3 am and reconnect at 6am; I thought connecting to my Sky Q Mini box would help resolve it but no! Now it has…
-
2 Tado AC Controller
Hello, I would like to know how Tado optimize the function of two Air Conditioners based on several temperature sensors. Supposing I have 3 temperature sensors, 2 of them installed in the rooms where AC is installed and a third one installed in a room with no AC (in the middle of the others rooms), can Tado optimize the…
-
Internet Bridge
I have Smart Thermostat V3+ and internet bridge connects to my router but Cloud LED keeps blinking. Have disconnected for ten seconds and re-connected still the same?
-
Will Tado work in parallel with an existing thermostat?
Hello. I don’t want to loose the functionality of a Honeywell wireless thermostat. Can I install Tado to work in parallel with it so that I can switch the heating and hot water on from either device?
-
Which Kit?
Hi All, My current setup is as follows :- Ideal Icos Conventional Boiler M3080 with a separate hot water tank Drayton MiTime T721R Dual Channel Programmer for heating and hot water Drayton MiStat N110R Wired Receiver with wireless room thermostat. I would like my existing wired thermostat to be kept in use. If I purchase…
-
How to get support?
Hello, I have been experiencing an issue with one of my devices, I sent out several requests from the form on the web site, but no one is returning to me. Do you know alternative ways to contact the support? I am not so happy with Tado in general, the devices consume batteries too quickly, they are not as reliable as they…
-
Tado turns boiler on but not off
Hi all, I’ve had an electrician install my tado as per instructions on the installation section of Tado and it was tired up correctly. Boiler fires up but when I lowered the temp to below room temp it doesn’t turn my boiler off... I’ve read a few bits that say it could be something that tado staff can only reset so Is this…
-
multiple thermostat /how to associate a Smart Radiator Thermostat to defined Thermostat
Hello , Here is my installation : -Thermostat 1 (room1 ) linked to Boiler 1 -Thermostat 2 (Room2 )linker to Boiler 2 -I have 1 bridge All my existing Smart Radiator Thermostat are connected to Thermostat 1, I just purchased a new Smart Radiator Thermostat that I would like to link to the Thermostat 2 but in a different…
-
Tado smart AC control V3+: How to control vent direction of Daikin AC?
Hello I am using the Tado v3+ AC with Daikin (remote ARC466A9) and I’d like to use the 3D fan mode but in Tado’s app I only have the vertical fan mode available Is it possible to have the horizontal and 3D fan too? Theses 2 mode are displayed on my remote screen Thanks for tour help
-
Problem 6.0.3
After 6.0.3 manual control timer doesn’t work, I make a change (timer 1 hour) but the heating wil change to the next time block and not in an hour
-
No hot water
Last week I had no hot water but heating, after resetting the system I now have heating but no hot water. I've sent countless emails and voicemails to support but had NO reply. Can anyone here shed any light? Boiler: worcester bosch 30cdi and ai believe i have an unvented hot water system. Below is a picture of behind the…
-
La caldera no se enciende
Hola, he conectado el tado, con el kit de extension en una caldera saunier duval thema condens f 25. Veo que el termostato modifica la temperatura del agua de la caldera y del agua caliente pero calefacción no se enciende. Se canvia la temperatura pero no se activa el circuito de calefacción.
-
Logging / Diagnostic / What's Happening?
Hi, After a few days of frustration, my installation is configured as required (needed some backend magic to make my upstairs TRVs call for heat from the upstairs heating circuit). However, now it feels more erratic than before, so I want to know what's happening throughout the day. Is there a way to get more visibility in…
-
tado service going down, heating coming on
Hi all, working from home has brought something to my attention. some times the Tado service goes offline. my internet is working fine, trying to login to mytado online gives bad gateway error. mobile app on 4g can't login either. heating then comes on when I don't want it on. ...after a time, online login works through…
-
Is there a fix for no remote access?
I have extension kit, thermostat and bridge set up. The extension kit is repeatedly disconnecting and having to reset full system few times a week. No problems with WiFi. The heating is also coming on at random times when not asked and no heating scheduled on timers. Often this is the middle of the night!! Any help would…
-
Change smart thermostat control cv to radiator smart thermostat to control cv
I would like to change the setting of Tado from the smart thermostat controlling the cv box towards the radiator smart thermostats to control the cv box.
-
Water heater not appearing on my app ,??
Our tado thermostat and extension kit is only allowing us to control our central heating through the app but we don't have a water heater section to the app. Any ideas ?
-
Tado aansluiting op zoneklep en ketel
Beste lezers, Graag jullie hulp bij het instellen van de thermostaat met een zoneklep. Vandaag heb ik mijn verwarmingssysteem uitgebreid met een zoneklep en een extension kit. De extension kit is hierbij aangesloten op de ketel via OTM. De reeds bestaande thermostaat is in relais functie aangesloten op de zoneklep. In de…
-
Replacing extension - how do I pair it?
This morning my heating did not come on. The app says the system is calling for heat, but the boiler does not come on. The extension is showing a slow, pulsing light, but whatever I do I don't hear the click of the relay. The boiler is fine - I can get it to fire manually. When I set the thermostat manually the change is…
-
I deleted my account to start again. Will my free geofencing access carry over?
I had problems with my extension box and decided to remove my account and start afresh with a new extension kit. I've had the thermostat and device which connects to my router since 2015. Only the extension box will be new. Will I still have access to the free geofencing I had before I removed my account? If not, how to I…
-
My system is overheating
I have recently installed x 4 TRV thermostats dotted around the house (not every radiator) and x 1 smart thermostat for the rest of the system. Most of the system is working OK but every morning the living room smart TRV and the regular TRV radiator next to the hallway smart thermostat are pumping out heat even when way…
-
2 trvs in same room, one is cold
I have two trvs running in the same tado and physical room. One of the radiators is hot, the other is cold. I can use the app and get the cold radiator trv to say “hi”. When I increase the temperature in the room, the trv doesn’t confirm the setting. Anybody help?
-
Why won't you allow us to set radiator temperature to more than 25???
Having it at 25max makes my radiator not heat up 90% of the time, so I basically wasted 400e to set up 4 radiators not to work at all?
-
how to deal with noisy TRVs that wakes up kids?
I've bough Tado Wired Smart Heating Thermostat - Starter Kit V3 and two TRVs to control temperature in the nursery room. The trouble is TRVs are waking up kids as they adjust temperature. I thought the good solution would be to replace TRV with the wall mounted Wireless Thermostat but that would required extension kit to…