-
Moving from Hive to Tado
Hi there, A friend recommended this community for advice on Tado. I am thinking about making the jump from Hive to Tado. I have a v1 Hive active heating system that is not working anywhere near as well as it should (unable to control thermostat from internet/app) and, as it is gen one, I have to buy a whole new system to…
-
Support
Hi guys, tado used to be so good with support. I can't seem to reach anyone on chat, my email form hasn't been responded to either. All I want to do is switch heating modes at some point but need support's assistance. What can I do?
-
Boost the system
Hi My current set up is a wireless Thermostat and one radiator thermostat. I would like to add additional TRV to my remaining radiators, however, before I do that I have a question:- Is it possible to boost the system as a whole (so all of the radiators at once) without having to click each radiator separately/adjust…
-
Multiple users on one account
Since registering multiple accounts do not work upon registering the bridge, I opted to send an invite for to add multiple users. Email has not been received neither in the inbox nor junk/spam box. How do I grant access to my household with multiple users?
-
Boiler start time.
Why does the boiler switch on at 5.50 when it is clearly marked to switch on at 7.30? Please help explain.
-
Internetbridge loses connection when I'm using a multicast application.
Everytime I use livewire to stream audio over my network to multiple receivers the internet bridge will lose it's connection. I believe this is a designflaw because no other (iot) devices in my network have issues when the mutlicast traffic is present. Is this issue known, and is it being worked on?
-
Open window notifications
Hi all. I've read that some users are getting open window notifications to their phone. I use Android and have V3+ and can't seem to see this option. Would be useful due to false triggers etc. I have paid for the upgrade for smart skills but doesn't seem to be in there. Additionally, it would be even more useful to be sent…
-
Offset option disappeared?
Has Tado removed the ability to offset the shown temperature with the latest updates?
-
Keeps heating with window opened
Hi. With start of the heating season I found out that the heating keeps going on while the window is opened. I have the subscription and the window detection opened. This didn't happen last year. Thank you
-
Atag i36ecz open th
I have a atag cv hot water and heating 6 Valves 1 smart th 1 ek The smart radiators and the heating are not talking to each other and there for not starting and stopping heating calls when needed
-
Changing room of smart thermostat
Should you be able to assign the smart thermostat to individual rooms you have set up in the Tado system? Seems like this should be possible but on mine the room option just says 'heating' and is greyed out. I can change the rooms of all my TRVs in the normal way it's just the thermostat that I can't assign anywhere. Any…
-
Extension Kit Fault
I have an extension kit connected to my boiler. Most of the time it works fine. Sometimes the boiler does not start. I can hear the relays clicking but nothing happens to the boiler. If I lightly press the centre of the extension kit there is a fizz and the boiler starts. This to me is a loose connection but I have checked…
-
Tado Smart Thermostat switching on both heating circuits
My heating system has got 2 circuits, 1 for the underfloor heating 1 for the radiators. The boiler is a Westen i.310 . I have 2 tado Smart Thermostats installed, both are wired and had replaced 2 Computherm thermostats. (It was a simple lift and shift) Both tado can switch the heating on and off no issues there. However…
-
baxi prime
hi, does anyone uses baxi prime? as for some reason I cannot wire the extnesion kit. Can someone send me a picture how it should look? thanks, Mihlay
-
Thermostat not working in bedroom
The thermostat in bedroom has an error showing up and so not warming up. What can I do to resolve this issue?
-
Moving home
Hi, I’m soon to move home and am taking my tado with me. I have a Wired room thermostat and multiple radiator thermostats. The layout of the new home/number of bedrooms etc is almost identical. Can I just remove the devices and re-install in new home or do I have to delete my ‘home’ and start all over again? Seems a bit…
-
Extra wireless thermostat for seperate zone
Hi I currently have a 4 zone central heating system + hotwater: 2 zones with wired thermostats (both wet underfloor heating) 2 zones with wireless thermostats (radiator central heating) I am looking to get a Tado system installed to run this system. I see that you can buy extra Wired thermostats, but I can't find where to…
-
Radiator Temperature Control
Sometimes I just want to set one of my radiators on a low or medium temperature for an hour or two without it switching off as it's reached temperature or being mega hot as I have to set it to a temperature it won't reach in order to stay on. Is there any way to do this? Thanks
-
Any way to speak to Customer Service?
Anyone know if theres any way of contacting the install assistance team directly other than the ridiculously slow email service? It's now coming upto a week since I started registration and I'm going in circles with responses 24 hours later which disregard info I've already given. If I'd known the install process was going…
-
Why are my energy saving reports suddenly saying 0%
I used to have info on energy savings. These seem to have been list
-
Role of smart thermostat? Does the temp setting on it override the radiator thermostat setting?
Hi, A basic question. If I have a setup with smart thermostat and couple of smart radiator thermostats. How does setting the temperature on the smart thermostat work if the smart Thermostat is set to 18 deg smart trv 1 to 20 deg smart trv 2 to 16.. What would happen ..? would it trigger the boiler to satisfy TRV 1 or stop…
-
Android app
I’m having real trouble getting the app to run on my android devices, I have had the tado app running for years but suddenly it will not connect to the server dispute uninstalling and reinstalling the app several times, Sometimes it sticks on the yellow start up screen, and if it gets past that and I attempt to log on it…
-
Tado app update
I’ve had an email from Tado re Care & Protect feature & at the end of the email it says P.S. remember to update your tado app to v6.0 to enjoy the new benefits. How do I update the app?? I can’t find an update feature in the app nor anything on the Apple App Store ...so how can I update please? Currently the version is…
-
Heating AND hot water
I live in an apartment building and I'm using a Siemens RAA30.26GR thermostat with 2 functions. One for hot water and one for heating. The building's gas boiler is an iron cast Master F 307 boiler. I'd like to know which Tado kit do I need to buy in order to be able to control both heating and hot water. I'm attaching some…
-
Can I take my smart thermostat with me when move
My smart thermostat was installed with my new boiler for free with sse. I'm going to be moving soon. Can I take it to the new property and if so what do I need to take with me thanks
-
will Tado connect to a Vaillant ecotec plus 428 via Ebus
Hello All I have a Vaillant ecotec plus 428 on a S plan with a megaflo controlled with Honeywell ST9400C. Can I connect a Tado starter kit to the above system via the Ebus to make the most of mudulation on the boiler or can it only work in relay mode? Jay
-
Radiators still hot when they should be off with the Smart Radiator Thermostat
I’ve installed a tado on a Danfoss, but when tado is set to off, the radiator is still very hot even severel hours later the adapter Can around the Danfoss is fasten and the pin is at the correct height
-
Extension Kit
When I am not at home the Extension Kit has the red x against it so I can not control the heating. As soon as I get home it reconnects because I am connected back to my WiFi. Not good when I am trying to turn the heating on so that the house is warm for my return. Using iPhone.
-
Joined or Separated Rooms
Hi guys, I've had Tado now for a couple of months and one thing I am not sure of is as follow. Any advise or real world examples would be great. I currently have 8 TRV's across 4 bedrooms, living room, kitchen and my office. Originally I had every TRV setup within it's own room zone (apart from the living room which has…
-
Tado v Nest 2020
Probably a bit provocative to ask this on this forum but has anybody had any real world experience with Tado V3+ and Nest v3? I've had a Tado v1 for a I think 3-4 years now and was looking to upgrade... in fact I went and bought the Nest v3 as it seemed to have better press reviews and liked the idea of it integrating with…