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How can I wire the Tado wireless receiver in place of my old on
Hello! I am trying to install the Tado wireless receiver in my boiler, where my old receiver was. However, I do not know which wires to connect and how. If you could explain why those wires go into those specific slots, I would really appreciate it as well. My old receiver is a Delta Dore and the thermostat controller is a…
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Heating on permanently
I installed a tado home system a few months ago. Tested the system and all worked OK. We have been using the hot water program fine ever since. Turned on the heating a few evenings ago and after an hour or so we noticed that the heating wasn’t responding to the thermostat and was on permanently. The only way to turn it off…
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Turn on heating of a room
I have a problem and I would like to seek advice on how to fix it. I am expecting if I want to turn on heating of a specific room, for example, Living Room, I change the target temperature of the Living Room from the app, and that's it! In fact, when I changed the target temperature of Living Room to, let say, 20C, I could…
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TRV does not react to commands
Hi all, one of my TRVs fitted with an m28x1.5 adapter is calibrating correctly but will not react to commands whether manual or via the app. And that includes turning up the heat or down. The motor inside doesn't move even though i can hear it during calibration. I tried a spare TRV i have too and it wont react either. So…
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Why is my radiator thermostat not working?
In our home office we have fitted a new aluminium radiator. The Tado thermostat will calibrate but won't function, manually or via the app. I've fitted it to another radiator and it works fine. I've taken another working one from elsewhere in the house, but when fitted to the office radiator, it also won't function. Any…
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1970-ties house heat loss
Hello all, Recently had Tado installed in my terraced house on the North East coast of Scotland (constructed in the 1970-ties) with pebbles dashed concrete blockwork, thin 5cm wall cavity void (filled with polystyrene beads), and some glass fibre insulation in the loft space (originally 25 cm) installed about 25 years ago.…
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Want to replicate nest or hive with a wireless thermostat.
I want to purchase Tado but am not sure if it fits the bill. At my house I have a Nest Thermostat. It has a control unit at boiler, and then I have a freestanding wireless unit downstairs (USB powered). It connects to broadband without anything else. At mom's we have Hive - again that has a control unit at boiler, and a…
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Wireless Receiver..
Our new wireless receiver is locking up and becomes unresponsive, whilst a power off and on again seems to temporarily resolve it, until the next time. Where do I contact a human being from Tado support to have this replaced with another unit? Chat isn't working and they doesn't seem to be a support phone number.
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My heating needs to sync???
Having problems as the app says I only currently have one rad on but 6 are on out of 9 rads?
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Smart schedule online has no save
Hello, I have just setup my system and it works well. i was just looking to change my current smart schedules that i have setup but i wanted to do it online. I went to this option and i am able to change items but there is no save function. i only see an option to delete the time block. as soon as i click outside the popup…
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Smart Radiator Thermostat Connector
Hi, hope you can help. I got the Tado Smart Radiator Thermostat and I noticed that none of the fitting provided fit the radar. I have attached pictures, hoping that you can provide a solution as can you provide me the correct fitting ?.
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New home, No Hot Water, No Heating
Hi, I have a Tado system on a new home I purchased recently. I paired the Bridge to my app on iPhone. Paired wireless thermostat and also the extension kit in a closet upstairs that runs Heating and Hot Water motorised valves. When I took the cover off extension kit, the tab fell off (no idea if it's supposed to be in…
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Bypass Radiator
Am I right in thinking, when it comes to the bypass radiator, you simply DON'T put a Tado Smart TRV on it? Just leave it on/open and focus on the others?
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Best setup - need advice
Hi, I have a wired thermostat, placed in a hallway, and a radiator in each room: 1 x living room, 2 bedrooms and a bathroom towel dryer. My issue is that we close the doors at night, so our baby doesn't hear the TV - unfortunately, that means the hallway doesn't get heated (no radiator there), and the radiators in the baby…
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Hot Water Button Not Working
Hi Everyone. I have recently installed the tado system and everything has been running really well for a number of months. Today, when running the children's bath, I notice that we don't have any hot water which is unusual. Further to this if I press the button on the programmer no lights come on or toggle it within the…
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lost access to my own tado home
Hello, I have a tado-setup under my email-address carl@rmk.be A friend of mine has a setup to which he gave me access. I accepted the email invitation I now have lost contact to my own installation and get an error on the iphone app that I don't have access to home 1096280 anymore Can anyone tell me how to regain access?…
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Tado Rep
Hi I work in a store that sell Tado and was wondering if there were any reps that visit stores to talk to staff and customers about the benefits of Tado and the installer benefits for them. We sell the products but we don't get the info of how the installer benefits work. This would greatly help us to sell more as Tado is…
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Pre purchase questions - I have no thermostat at the moment at all so what do I need?
I currently have a traditional timer that controls the boiler, and normal trvs on all the rads. Questions… 1. If I just bought the bridge and tado trvs for the rads, would I then need to leave my heating on all the time for tado to do its thing? 2. Alternatively if I just got a tado thermostat for the boiler, would this…
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Tado not calling for heat when room temperature is lower than the set temp on thermostat
Hi, before I ask the company to replace this overpriced and functionless equipment, can anyone suggest a fix. It's 8 degrees outside. I have set the room stat to 20 degrees and the system does not call for the boiler to be on enough to reach the set 20 degrees temperature. We have rebooted the system once and still not…
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Why to Tado not turning on the heating boiler
My Tado system was working fine. But today, is it not turning on the boiler?
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Thermostat stuck on 'Configuration Download'
I have been using Tado in my house for a week now, and it has worked fine for a week. Last night I added 2 more valves to the system, and moved the bridge. Both new valves are connected and can show 'hi' on command. I can see that the wired thermostat is connected because I can send the text 'hi' as well. I can see the…
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Wiring issues
I have a Vaillant combi boiler that was connected to a Drayton ( I believe) thermostat, unfortunately, the stat only had numbers, not Ch Com etc, it was connected to the hall stat by wire, I’ve tried almost every configuration with no success, has anyone else had the same issues, I’m starting to feel a little foolish
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Tado app notification enable
I recently installed the Tado smart system and while I appreciate its features, I am not satisfied with the app. Specifically, I have noticed that there is no notification system for when the boiler is turned on or off. This has made it difficult for me to keep track of how long the boiler has been on and related issues.…
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Smart AC - What is "Auto"?
I recently bought the Smart AC Controller V3+ and everything seems to be working just fine. However I can't figure one thing out - the Auto mode. In the Heat and Cool mode I can set the desired temperature but I can't find that setting in Auto. So, what does this setting do?
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App issue
I can sign in on the Web but not through my app. Have u installed and reinstalled but still cant
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Installation Instructions won't let me continue
I’m trying to connect the Tado wireless receiver to my Worcester Greenstar CDi classic boiler + DT10RF programmer. From the App I’m trying to view the installation instructions but can only get as far as the ‘Make sure the power is off’ screen but the continue button is disabled and I am unable to continue the…
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Boiler not switching off
Despite all radiators being off in the app, my receiver is still requesting heat and boiler sounds like it’s on constantly and app shows excessive energy use. Any ideas? I’ve reset the receiver and doesn’t seem to work. All Radiator thermostats are connected and fine in the app.
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Help for a newbie who has just installed!
Hello, I’m hoping someone can help me - newbie here! I have a Valliant Home Combi 35 with a Neomitis RTE1a thermostat downstairs which controls all the downstairs heating and a Neomitis RTE1a thermostat upstairs which controls all the upstairs heating. I installed the Tado Wired Smart Thermostat today and replaced the…
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Problem with the thermostat
Good morning, 3 days ago i bought a thermostat and I am having problems with it because it turned on the boiler correctly but when I try to turn it off it wont stop functioning. It is broken because when I turn the temperature up or down the relay is not making any sound so maybe it is because it is broken.
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Help needed with fitting.
Hi, Help needed urgently please. I have a gravity fed system with a potterton pro max sl, the current thermostat is a British Gas wireless one with a wr1 wireless receiver and a Drayton lp112 controller. We have fitted the tado as per the instructions and removed the Drayton controller and the wireless thermostat however,…