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Boiler in and out regardless of schedule and lights
Hi guys, got my tado wireless V3+ starter kit fitted yesterday and all was well for a few hours, boiler working fine, hot water too. However when it was meant to stop on our schedule, it kept turning back on intermittently with no lights on the receiver, off on app, off on wireless thermostat? But still calling for heat…
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boosters in a mesh network
I find that having a booster too close to a thermostat stops access to the network. Does anyone know the minimum distance for it to work? and/or the optimum?
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Manage email notifications
I suggest a feature to manage which email notifications to receive. Concretely I often receive emails like "Your Smart Radiator Thermostat needs new batteries" despite being plenty informed via the app - and there is, quite surprisingly, no option to unsubscribe. My proposal is to let the users decide which emails they…
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Nefit Proline HRC 30 (Bosch) wired connection to boiler
Hi All, I’m connecting wired TaDo to Nefit boiler, it’s an OpenTherm boiler/connection, I cannot really manage settings its needed from TaDo to communicate properly. does the wire direction connection matter here? I cannot figure out what is right, where +/-, on boiler it’s not specified anywhere, boiler documentation…
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Room temperature sensor
I have a temperature sensor in my kitched dinner as there are two radiators in the room. I installed this so that it would control the ambient temperature rather than the individual rads. However, I have forgotten where I can check that it is actually controlling the temperature buy adjusting the separate rads. Can someone…
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TRV Valve - which one?!
Hi I am trying to fit a TRV to quite and old radiator. It has this weird existing TRV that I just cannot replace. None of the valves seem to work on it. Has anyone encountered this before please? Going mad! Thanks, Nick
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Wireless Heatmiser to Tado
Hi. I have just had some rennovation works done and we have Tado controlling our radiators and hot water via smart TRVs and a wireless thermostat and we also have 3 x wireless Heatmiser controlling our underfloor heating. I really don't like the Heatmiser UI and would ideally like it all on the Tado platform. Does anyone…
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How do I set SRT to independent mode
Hi all, I'm having issues with rads coming on outside of scheduled times. I believe setting little used rooms to independent may help, but how do I select this mode?
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Telephone Support
Please can we have telephone support, the chat support takes too long whilst I am unable to control my heating. If chat support is going to be the only option, you should reply within the hour and also have agents available outside of normal office hours when people are free to actually contact you. I started the chat on…
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V3+ modulating on nefit proline hrc 24 cw3/cw4?
Hi all, Trying to find out whether the V3+ is supposed to support modulating on my boiler. I have a 2008 nefit proline hrc 24. Some googling suggests that the V3+ is supposed to handle Nefit's proprietary protocols without converting? But I can't find a definitive confirmation (or installation instructions).. Heating is…
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Smart rad thermostat not turning off heat even though target temp has been exceeded in the room
This is happening in two rooms and the rad thermostats are the lead device
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Hot water tank thermostat controller
Hi I would like to request a hot water tank thermostat and controller so both temp can be seen and profiles set.. Tado can then weekly exercise the systems hot water valve so it does not seize closed. Jas
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Weekly valve exercise TVRs + hot water valve + zone valves
Hi I used to have I terrrier units and they would weekly exercise the valves i.e. fully open and close to ensure valves do not stick. Also with boiler and separate hot water tank valve and central heating valve needs a weekly poke to open and close both. I have solar so in summer and a emersion element so neither of the…
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Radiator thermostat connected but not working - three horizontal lines
In my lounge I have 2 radiators, each with a smart radiator thermostat. 1 works most of the time as it’s asked…. The other often appears to loose connection. App states it’s connected and batteries fine etc, but won’t blink display when asked to. Manually turn the unit and two horizontal lines flash up in pair order of…
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What's the command for returning tado to schedule via Google Assistant?
I can't locate a Google Assistant command to return the heating to schedule. I've tried commands using "auto" and "schedule" which are both available thermostat attributes but nothing works. Is there a working command to achieve this, and if not, why not? I'm particularly interested in being able to set all rooms back to…
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Rechargeable batteries wireless thermostat
I recently replaced the batteries on a wireless thermostat with 3x Amazon AAA 850mAh batteries however the low battery sign is still showing in the Tado App. Does anyone know if rechargeable batteries will work with the wall wireless thermostat? I am keen to use rechargeable batteries as I have 8 wireless thermostats and…
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Tado servers down . .
Twice this week the tado servers have become unreachable at around 20:00 UK time. Confirmed by downdetector.co.uk. Has anyone else noticed the problem?
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Experience in controlling tado valves or thermostats using Smart Life 'human presence sensor'
Tado does not have own human presence sensors. I have such sensors under Smart Life. So I thought how to create a routine that, when you leave a room (called Study Dimitri), would set (a) Tado valve to a fixed low temp, or (b) return it to the scheduled setting from manual control. After various tries (including IFTTT) I…
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British Gas UP2 terminals for HW off and heating Off not used?
Hello Trying to work out the connections in the British Gas UP2 before removing them for wiring tado controller, there seems that the terminals 1 and 2 are not used. Our HW and central heating system works fine, so there connections must be somewhere. But without knowing this I don't want to attempt to connect only 4…
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When will Smart EV Charging be available in Belgium and for Mercedes ?
App is not available in Belgium and Mercedes is not in the list of compatible EV ?
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Over heating
Two of my room thermostats are over-heating to 24 or 25 - despite me switching to "Off" on the App. The underfloor heating actuators for those rooms are showing that they are drawing heat from the boiler (top popped up). All the other rooms are behaving normally (set at 20 degrees - as set in the Smart Schedule. ) I have…
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New install not working
Hi there. I've just tried to install the tado wireless receiver, bridge and thermostat. Followed all instructions and all seemed good! However, when I ask for the heating to come on nothing happens with the boiler!!! I've done the tests on the receiver and everything looks ok but just no heating!!! It's a combi boiler,…
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Please help with my installation issue
Hi, I'm currtrying to instal the Starter Kit V3+ wireless smart thermostat incl programmer with hot water control, however I can't find my Honeywell wired thermostat or my Danfoss TS715 controller. Can anybody help please??
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Black pin on the TVR (radiator valve)
This message has s for anyone who has the same issue as I had as the Tado instructions are as usual not clear enough. 4 out of my six new TVR’s claimed in the app that new batteries were needed. All batteries tested fine on a multimeter so I just waited ten seconds and put same batteries back in and now all say they are…
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Remote heating status
Hi, Is there any way to check the status of heating (on or off) from the application? Mainly when you are remote, and for monitoring purposes. Thanks
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Boiler has to be on constant ? Polypipe and central heating
Hello, I've just installed tado in our home after a lot of back and forth with customer support ensuring it was all compatible. ***System in home*** Boiler - Worcester Bosch greenstar highflow 550cdi. Downstairs - polypipe underfloor zoned heating, with individual thermostats. Upstairs - radiators with 1 centre wireless…
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Customer Engagement and Product Development Progress
I feel it is time to start a clear thread that pulls together the common themes of so many posts on this forum, in the hope that there is someone in Tado that actually understands the appalling disrespect that the company has shown their customer base over at least the last 18 months but almost certainly longer. Creating a…
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Why won’t my thermostat trigger heating
Hello all, new to this completely. We inherited this device when we purchased our property. So as you can imagine, none of this came with an instruction manual and we have had to figure it out ourselves. We have something connected to the boiler, a wireless thermostat and the internet bridge. When we moved in, the…
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New install not working
Hi there. I've just tried to install the tado wireless receiver, bridge and thermostat. Followed all instructions and all seemed good! However, when I ask for the heating to come on nothing happens with the boiler!!! I've done the tests on the receiver and everything looks ok but just no heating!!! It's a combi boiler,…
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Replace a Myson Touch 2 with a Tado V3+ wired
Hi, The installation app doesn’t recognise the Myson Touch 2 thermostat and wondering where the wires should go for the V3+. Any assistance would be appreciated.