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Poor support by Tado - no email address?
Hi I'm sitting and looking at the new Tado X devises and wanted to send a support question. (I have the old versions and KNOW they are not compatible … but wanted to know if the fittings on the raditors were the same) But it is really true, that I can't find an email to the support? The chatbot is useless - so it seems…
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PARING ISSUE | TADO X
Hello everyone. Has anyone experienced issues with pairing heads and sensors after the firmware update of TADO X? I bought a bridge, a thermostat, 6 heads, and 4 wireless sensors. After activating the bridge and thermostat, I paired the first head and everything was fine. Due to lack of time, I had to postpone the rest,…
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BT disc?
Can I plug a Tado Bridge into a BT Disc?
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How do I connect my Tado thermostat?
I leave attached photos of my old thermostat and how the wires are connected. Since Tado uses batteries I suppose I have to insulate and not use the PHASE and NEUTRAL wires. Should the two purple wires be connected as I have circled the photo?
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From Nest to Tado (Wired v Wireless and UK v EU) ?
I tried read similar posts but for sure still confused, sorry. Originally Tado said it is ok to get the Wired version … then, next day, that I should get the Wireless V3+ UK version By then, I already ordered the Tado Starter Kit - Wired Smart Thermostat V3+ (also 2 TRV ) Currently our heating system works as 1 zone (that…
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Slider timer on aircon app
I cannot slide timer on app it’s there but does not respond so can’t adjust time can anyone help please
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Lan extender for Bridge Internet connection
Hello, Unfortunately, if my understanding is correct, the connections for the Internet Bridge, radiator thermostats, and boiler receiver are made via direct connection and not through Wi-Fi. So, when I plug the bridge into my router (which is quite off-center in my house), it works, but the thermostats that are too far…
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Wireless Link to Baxi Opentherm Combi-boiler (UK)
Hi, I'm about to have a new Baxi (836) combi-boiler fitted. Due to the proposed location I won't be able to use any existing thermostat wiring and so I'm planning to use a wireless connection between the boiler and the smart thermostat. The boiler provides Openterm connectivity which, after a bit of research to understand…
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Smart Thermostatic valves coming on when they shouldn't
Hi everyone, Have a quick question about one of my smart radiator thermostat valves that seems to be coming on when it shouldn't. The radiator in the bathroom will continue to come on when only the living room is set to heat (the hall bypass rad comes on too as default) I’ve tried taking out the batteries and waiting 10…
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Can I use tado thermostat X for heating control and my existing wired programmer for hot water?
Hi all, I am considering to get into this while preparing a baby room and would like more control. I have a relatively simple deployment of one heating zone and one hot water. My current thinking is to just remove the existing wired/dumb thermostat, install the thermostat X, install radiator thermostats to my 8 radiators…
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Potterton promax he plus with timer: which option is better - wireless or wired?
OK, so taking a step back and need some advice on which way would be better to take. fitted with Potterton promax he plus and an old Danfoss 103 mechanical timer and Danfoss RET-230P thermostat, but... timer works (heating comes on / of as expected) but it turns out the thermostat is not doing anything (incorrectly wired -…
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Can I have 2 starter kits working on a single app
My house is split into 2, annex and main house, the heating is also split into 2 with 1 boiler. Is it possible to have both the boiler controllers as tado ones. I currently have 1 tado for the main house but would like the annex controlled by a separate tado system.
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Account problem
I have two zones on the house one for our heating one for new extension for underfloor I set up two different accounts for this one I my phone and one on my wife's. Then made the mistake of adding my email address as a user on my wife's phone and I cannot now connect to my original account which seems to want a new setup.…
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Tado not talking to Boilee
I have installed a V3+ starter kit to replace a Danfoss TS710 and a RET2001 connected to a Ideal logic combi esp1, all Tado equipment connected and talking to each other but when the heating is switched on there is no action from the boiler. Hot water working fine just no CH when demand from the Tado, anyone got any ideas…
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Connectivity issues with smart radiator thermostats
I'm joining many others in my opinion that havng all radiator thermostats centered on a single Bridge is dumb and not applicable for anything but the smallest single-floor houses or appartments. I have a modular house built with reinforced concrete and have been struggling to find a placement for the Internet Bridge that…
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Decorative TRV Valves
I have Tado Smart Radiator Valves on most of my radiators. The majority are fitted onto Danfloss TRV's (with adaptors) and work great. I am renovating my property and room by room am upgrading the radiators and putting in traditional style Milano Windsor column radiators and would like to put in decorative fittings also. I…
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How do I change the hot water temperature through Ebus on a Glow-Worm Ultimate 30c
I have a Glow-Worm Ultimate 30c, which is a combi, wired in via Ebus and all is working as it should. The only thing I'm unable to do is to control the hot water temperature. The slider appears in the app, but the change in temperature doesn't reflect on the boiler. With Glow-Worms, if you install one of their own Ebus…
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Energy IQ vastly underestimating heating consumption
Hi all, I've recently submitted all of my meter readings into Energy IQ for the past year, and have also updated it with my latest tariff. Despite this, Energy IQ is way off - for example, in September it's claiming I used 3.31m^3 of energy desite my energy bill (smart meter) reading 15.7m^3. Other months show similar…
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Zones
I have two wired thermostats and one smart TRV. Downstairs, I have just a thermostat. Upstairs, I want to have both a thermostat and a TRV. The problem is that the thermostat is in a room that is always warmer, and I have no idea why. So, I installed a TRV in the second bedroom. However, now whenever the bedroom calls for…
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Smart Thermostat (v3) not firing boiler (was working previously)
Hi everyone, I wonder if anyone can help. Firstly, I should say I am a long time user of Tado with everthing working correctly until today (I chose to resume all schedules last night where previously it was set to OFF) - so have only noticed this today I should say. I've had a very odd experience in that the heating is not…
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Official Announcement: Sunsetting IFTTT
Hello Community, Many of you have already seen other threads regarding this topic. However, if any of you missed the threads or did not receive the email announcement, you can find tado°'s official statement regarding the end of its integration with IFTTT below. _____________________ At tado°, we are continually striving…
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Faulty SRV?
I have two wireless smart thermostats and four Tado SRV's in our property and they've all worked just fine from the start, aside for a teething issues with the receiver, five of the smart thermostats operate as they should and turn the heating on and off, either manually or to a schedule. Yet one will only turn on the…
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Vaillant Boiler Overheating (f.20)
Hi all, I have a wireless thermostat and 6 smart thermostats on each radiator. I don't have any other radiators in my flat meaning they all have a dedicated radiator thermostat. I also have a Vaillant boiler (ecotec plus). When I bump up the heating in all rooms (all 6 radiators) the heating usually works fine. Still, when…
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New installation. Upstairs radiators always on, downstairs always off.
I just installed the wireless V3+ starter kit and despite having a schedule of the heating turning off and on at different times, the upstairs radiators are always on and the downstairs radiators are always off. I also tried setting the heating to off in the app, no change. I replaced a danfoss tp9000 and tp4000 with the…
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Hot Water turning on but heating isn't
Hi all Complete novice here and British Gas had no idea how to fix it either. I have a V3+ kit with two separate zones for my underfloor heating and then the rest of the house is controlled by TRVs. The underfloor heating is connected to a wired thermostat. Initially, everything was working fine for a few months. For the…
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EMS bus support UK
After purchasing a V3+ wireless thermostat kit 10 days ago and being disapointed in it not having EMS bus support I now come accross this you tube video stating that it is now going to be re-instated Is there likely to be any chance of tado upgrading recent purchases, and if not where can you purchase the newer controllers…
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Boiler not firing after power cut
Earlier the afternoon we had a power outage to our house. The power returned after 5 mins. At 4:15 I noticed the boiler hadn’t fired and the heating was not on. It usually comes on at 4. I looked on the app and the wireless receiver was showing as disconnected. I reset the receiver and turned the bridge on and off again.…
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Boiler pressure dropped after installing tado
After installing a tado WiFi reciever Internet bridge and thermostat on my Alpha InTec 28XE combi boiler central heating and hot water were lost after 2 days due to a drop in water pressure. This has never happened since I moved in 2 and a half years ago, so it would seem an unlikely coincidence. I was getting error code…
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Wireless Receiver and Internet Bridge keep dropping out
Hi, I posted a question previously about my Internet bridge and wireless receiver losing connection but my trv's still being active and heating according to the schedule. They keep dropping out, which means we are unable to adjust temperatures until everything is reset and connectivity is resumed. The Internet bridge is…
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How do I keep the 'INDEPENDENT' setting on some new SRT's
Hi, I have just added 7 new SRT's to my system, but none of them will retain the 'Independent' setting when selected. When I go back to the Rooms & Devices menu after choosing Independent (Image 1), the SRT reverts back to Zone Controller (Image 2). The existing SRT's are all fine and were set up and still operate…