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Problem with new Authentication: the Refresh Token is invalid (refresh_token_not_found)
Hello, To account for the new Authentication method, I followed the documentation in: https://support.tado.com/en/articles/8565472-how-do-i-authenticate-to-access-the-rest-api I'm using Matlab and by updating my code I can successfully get the "my_access_token", which lets me obtain my Tado° data from the API, and the…
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2 V3+ thermostats connected to te same bridge
I have two TADO V3+ thermostats connected to two different systems, each with its own boiler. Can I use a single Internet Bridge to connect both to the network? Then, I will manage them with two different accounts in the application.
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Underfloor heating compatibility list
Does anyone know of a tado compatibility list? I have an underfloor heating system that does not work with tado so I am looking into replacing the wiring units etc to something that does as the existing room stats are dumb, ugly and well just awful! Can't seem to find any kind of compatibility list so that I know what not…
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Tado X and HomeKit
I have a problem with adding Wireless Temperature Sensor X to HomeKit. I managed to correctly add the sensor to the Home, but only in one case it shows up as a tile in the room - in all other cases the temperature is not visible on the room card, you have to go to the "temperature" of the room to read it. Radiators show up…
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Smart heating control
Hi. I have a "traditional" gas boiler with a hot water cylinder and I am looking to install a smart control system for the heating and hot water. My heating system has 2 separate controllers - one for the downstairs radiators and hot water and another for the upstairs radiators. When I look at different firms products fir…
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Some radiator thermostats are not taking control
Hello, With the amazing help of @Montage and @wateroakley i managed to install the main controller of V3+ Wireless Smart Thermostat with starter kit and programmer with hot water. I now installed the radiator thermostat on 12 radiators. 8 work well, but 4 of them continue to heat the specific radiator when the app is set…
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New installation-V3+ Hearing only works when the hot water is on
Hi, My previous setup worked well. It’s a boiler with a cylinder and water tank. I purchased the V3+ Wireless Smart Thermostat with starter kit and programmer with hot water. I followed the instructions and all is set up with one big issue. The heating only turns on when the hot water in the app is turned on. Any tips how…
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Heating preset temp
I have dropped my temperature from the standard 16 to 10 on multiple occasions as I’m a “boost” person, it keeps resorting back to 16 and I’m never in the house, I only bought tado to boost on my way home from work, my energy bill has doubled this month in usage as my heating always appears on! Help
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horrendous customer support / non existent
help and support with technical issues is impossible , Ive been on the chat for nearly 2 hours now and cant seem to get an answer quicker than 30 minutes, there is no other option for help . how can tado possbily think that this is good quality support for your product ! unbelievable awful horrendous customer service!
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Controller not turning on heating
My controller demands CH and the indicator is lit up, the thermostat is showing heat demand but the boiler is not turning on, how do i fix this?
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I installed the kit yesterday and now have no central heating
The install went fine and everything shows as connected with no errors kand the wavy lines next to the temperature in the app light up and off as if the heating is working but the boiler never fires up except for hot water on demand. This is now day 2 of no heating so unless I can get this sorted quickly I’m going to have…
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Temperature and intelligence
Good evening everyone, I have recently purchased 1 thermostat and 3 tado X valves. I am still getting a good understanding of how it works but the first question is, how does the "intelligence" of tado work? Is it convenient to maintain a temperature of 19 when the radiators are off or not? Thank you very much
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Wiring the Wireless Smart Thermostat Starter Kit V3 with the Heatline Capriz2 28c
I recently installed the smart thermostat but cant control my radiator with it, either using the app or the wall mounted controller. All devices are paired and show as connected on the app. The controller also shows room temp and humidity etc correctly. Could someone please confirm the wiring for the heatline , as i…
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Tado does not work with my new boiler
Just had a new boiler fitted. (Valiant 832 eco tech) Tado was connected via hard wire from the room stat. All radiators have smart thermostats. After the installer had finished he gave me a mobile smart thermostat that came with the new boiler. None of my Tado smart radiator thermostats work anymore. Does anyone know how…
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Intermittent failure
Occasionally my system stops working, in that I assume there was a break in internet connection. It's usually overnight. So, last night it happened again. I woke up to the house like a sauna and me not feeling too well as a result. I opened the back door to get the heat out and re-set the temperature via the thermostat. I…
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Temperature Sensor
HI, I have a Smart Thermostat V3+ wired in relay mode to my boiler, some Smart Radiator Thermostat V3+ and an internet bridge. Everything is working perfectly but I miss a couple of Wireless Temperature Sensor.Do you think that a V3+ wireless thermostat can work as a Temperature Sensor for a Radiator Thermostat V3+ ?
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Temperature measurement and averaging
hello, I’m new here. I just purchased 4 tado x radiator thermostats with 4 more on their way. I am a ver,very,very happy user. Matter over thread made it a breeze to install you product, which I did by myself in a matter of minutes. the question I have is the following, which thermometer do you suggest I purchase to have a…
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Baxi 400 (424) combi eco domestic hot water DHW via opentherm Tado V3+
Hi My Baxi 400 (424) opentherm Tado V3+ is controlling the central heating radiators correctly BUT the ECO mode of the DHW is disabled, meaning it is always preheating the hot water. If I disable the Tado V3+ opentherm hot water control, via the Tado Pro app, the boiler now is overidden to a higher temperature of 60°c…
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Help with tado and non tado valves
Hi all, I need some help, we originally had a 3 bed semi but recently had an extension downstairs and now have a 5 bed semi. We now 4 x radiators upstairs, 1 x tado TRV in bedroom 1, 1 x tado TRV in bedroom 2 and a hallway radiator (dumb trv) and a bathroom radiator (dumb trv). We then have 7 radiators downstairs, 1 x tado…
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TADO X - support cannot set water temperature
Hello everyone, I installed my first Tado X kit with thermostat yesterday, set in Opentherm mode. As I have read in the forum, many complain about the fact that it is not possible to manually set the water heating and domestic hot water temperatures in the tado APP. Obviously my boiler doesn't allow me to set these…
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Today my tado Internet bridge would not connect to the 'cloud' - the third light blinks
The system has been connected and working for two years and today 18 March 2025, the Internet bridge can't connect to the cloud*. Is anyone else affected / did something automatically update on TADO yesterday? I can't problem solve this today so can I get local control if I set up Homekit or HomeAssistant? *The Internet…
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Smart AC Control V3+ missing most AC features on-device
I’ve been using three of the Smart AC Control V3+ for years now, but just yesterday we got new ACs fitted, so I went through the process of updating the V3+ on two of them using the new remotes. Unfortunately, my V3+ are now barely offering any features at all beyond cool, heat, or off, and temperature adjustment. I used…
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Can't get any hot water if Tado is calling for radiator heat
I've got a Worcester Greenstar Heatslave combi boiler with a wired Tado v3+ thermostat connected via digital (EMS) bus (setting D17). Hot water is permanently ON in Tado, 24 hours a day, and set to max (65°C). I've noticed that when Tado is running the central heating (i.e. when a room thermostat calls for heat), my boiler…
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Ideal Logic H12 with Tribune Indirect Cylinder
Hi all, I am at a bit of a loss as to what I need and what steps I should take to get Tado X installed and setup. Currently I have: Ideal Logic H12 Boiler Range Tribune Indirect Cylinder TXN250PTERP TPOne - M (thermostats) There are 2 thermostats across 2 zones, the one downstairs controls the hot water.I believe both are…
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Adding consumption data from past heating bills
Hi all, I’m new to tado and so far really impressed by how easy it is to set up and use – there’s just one thing that I can’t seem to get to work: I want to add consumption data from my past heating bills, as well as set the price per kWh in Energy IQ. But the app doesn’t seem to let me select any time periods in the past.…
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Hot water controls not working Baxi Boiler
Hi, I have a Baxi Duo-Tec Compact+ 1.24 GA boiler. Per the advice from Tado, I replaced my existing wired thermostat with a Tado Wired Thermostat V3 (EU purchased). Radiators work great. The Radiator head I added to a back room calls for heat appropriately. However, I have no hot water. The system shows hot water on but…
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HomeAssistant - Tado > Local Control
Hi all! Anyone been successful in setting up the Tado devices on Home Assistant locally? No reliance on cloud? If so, please share how you did! Thanks!
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Wiring help needed
I have an s plan system with old Danfoss FP715Si controller and Danfoss RMT230 room thermostat. I want to move the controller near the hotwater tank and have a wireless thermostat so bought the tado v3 home kit. The wiring centre is WC4B and the wiring would seem to follow this with one exception. The diagram I have shows…
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Tado X with Greenstar 30si and Wired controller setup
Dear community, I am new to the group and wish to purchase the Tado X system to control my boiler, radiators and two zones for wet underfloor heating (3 zone). I have a Greenstar 30si combi (no RF module) and this is wired to a British Gas controller. What kit do I need to control my boiler and wet underfloor zones…
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How can i see my heating system is modulating properply?
Hi, I installed a tado v3 system in my house. However, in Belgium Vaillant doesn't allow opentherm, so i connected tado with the ebus port (the reason why i choose tado). So is there a way i can be sure that my heating is modulating instead off on/off? Thanks