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New Installation Not Working Quite Right
I've just installed the 'Tado V3+ (Black Edition) Wireless Heating & Hot Water Smart Thermostat Starter Kit', replacing the existing British Gas MODEL UP2 Controller/Programmer, and Honeywell DT90E (wired) room Thermostat, on a Baxi 600 boiler feeding a Y plan system. The above pic shows the wiring (which has been…
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Update thermostat settings after adding a heatpump to my system
Hi, I'm about to install a hybrid heatpump to my system. This will require an update to the settings of my Tado Smart Thermostat and Smart Radiator buttons - I've been reading that Tado Support can do this for you, but how on earth am I supposed to contact them? Is there a link for creating a support ticket? Many thanks,…
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Changing contact information
I have just sold my house, which has a Tado set-up. I have successfully added the new owner to the home but I cannot change the contact information to his. When I enter the email or phone number the error message says the email address is associated with another home. They have only registered with this home. We can’t work…
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Hot water stopped when home heating was turned on this year
Hello Any help would be much appreciated as Tado not responding at all on the Chat line (been over a day now). Hot water was working fine until I turned on heating for the year and hot water then stopped. The wireless receiver shows hot water on, the app shows hot water on, but for some reason the boiler no longer fires.…
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Tado thermostat not powering on after battery change
Recently changed my batteries on my Tado stat and noticed it wouldn’t power on. Checked battery voltage and orientation in the compartment and both were good. Decided I would have a look inside and verify power circuit, the case is very easy to pop open using a small flathead screwdriver and just gently push the side out…
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Tado version compatibility
My Tado Bridge is the first generation HomeKit one and the lights don't work and it's difficult to fault find. I now have a TRV that won't pair with it. I also have an extension kit for water heating, a wireless thermostat and another six TRVs which do work. I think the simplest solution is to buy a v3+ starter kit which…
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Lack of livechat response from customer service
I am facing an issue integrating my greenstar 4000 30kw boiler with my wired thermostat but It is relentless trying to get hold of Tado customer service. It’s a disgrace how poor their after sales support are. Currently, I wouldn’t recommend this company to anyone for their house, and if there are any technical support…
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Boost button?
Noticed a Boost and Resume Schedule button when I log in to the website. I don't see it on the Android app. Is this new?
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Apple Homekit Apple Homekit is no longer to connect to the Smart Thermostat.
Recently my Apple Homekit is no longer to connect to the Smart Thermostat. There or no issue connecting to the Smart AC Control. If I cycle the power of the internet bridge, the homekit is able to connect for like 20-24 hours. When the Apple Homekit is not able to connect to the Smart Thermostat, the Tado IOS application…
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Category of Ethernet Extension cable please?
Hi. I need to buy an Ethernet extension cable so there is a longer distance between my bridge and the router. On Amazon it shows several extension cables marked as category 6 or 7. Does it matter what category of cable I buy? Thanks!
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Boiler stuck on, I guess I need a new thermostat?
I've been using a full Tado system with TRVs in every room for a few years now but last night it did something new. The heating had been off for hours but the boiler mysteriously sprang to life and stayed on. After a lot of rebooting everything I found I was only able to shut the boiler off by pulling the Tado thermostat…
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Heating Efficiency
Hi, I was looking to see if anyone has the same issue as me? I’m not sure if I am micro zoning too much? I have a 3 level house with really poor internal insulation between rooms. I have downstairs at frost protection as we don’t use it very often, and then I am setting the rooms we are using to 18-19oC and the rooms not…
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Rad calling for heat when it’s above desired temp
Anyone know what’s going on here? All my rads (which have the smart trvs) are in night mode set to 12 degrees, all the room temps are currently above that, yet 1 rad is apparently calling for heat making the boiler kick in. If I can’t trust the system to do what it’s told then it’s not fit purpose. If I hadn’t gone into…
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Can you have a room that works independantly from the rest of the house?
My heating is 1 tado thermostat and dumb trvs. So that controller controls every rad. The office is in the garage, i want to be able to turn the heating on and off for that room independently from the rest of the house. Eg so when someone is working in office but the house is empty, they can just heat the office and when…
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Confirm wiring is correct
Hi, Can anyone help me confirm that the wiring on the boiler was done correctly by the installer? I have some doubts and just need some confirmation that it is correct. Below are the pics from the Tado system and where it is connected to the boiler. For reference, I have the Worcester Bosch Greenstar 28 Cdi Compact boiler.…
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Change in process for schedule resumption after manual change on app
Has anyone got any advice for this? After making a manual temperature change on the app, I assumed that it would revert to schedule at the next time change. I was dismayed to discover that the process now requires a manual set of duration of change, with the default intially set at infinite! My heating consequently…
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Internet bridge and router combination.
Thinking of changing my ISP to get a better deal but concerned about connectivity of my Tado wired thermostat and the internet bridge into a new router. Moving from BT where it all works but at a cost to Zen Internet, who use a totally different router, a Fritz! 7530. Now Zen say there is no reason for it not to work as…
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Switched to new Broadband provider and can no longer connect to extension kit
I have recently changed from virgin media to Zen for my broadband. When I plug the internet bridge in the virgin router I can get the heartbeat on the extension kit but when I connect to Zen on my Fritz box router I won’t connect at all! Driving me mad! Anyone had similar?
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2 zone problems
Hi people. Wonder if anyone can please help? Im going of my nut. I have a 2 zone we'll call house amd room, room is just 1 radiator and house is lots. The house works with all trv's and the little white thing you plug into the router and the thermostat that replaces the house one. The room is just a trv and is governed by…
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TRV Showing Incorrect Temperature
I woke up a few days ago with the heat very high in the main room. The thermostat was reading 17 degrees even though the room was about 25. I tried resetting by removing the batteries but had the same issue. I contacted support and did not get a response but I suspect they did a remote reset because I had a strange error…
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Help! No heating!
About a year ago we moved into a new property and inherited an Ideal Logic combi boiler connected to a Tado smart heating system. As it's now getting colder, we're noticing a lack of central heating at present. The boiler has a message of "room stat or timer off" and there's no heat coming through to the radiators. The…
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Smart Thermostat turning on/off constantly
Hi I have just replaced 4 thermostats with Tado Smart Radiator Thermostats in my house on the ground floor. I want to test it, before considering replacing the rest of our old thermostats in the house. I have a lot of positives to say about our tado-thermostats, but one thing I find a bit annoying and concerning is how it…
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Connecting a Tado Smart system where there has never been a room-mate.
I am replacing a Drayton Lifestyle 112 with a Tado Smart system including DHW. It controls a Vaillent Ecotec Plus 637 system boiler but there has never been a roomstat connected. I have everything else up and running and am happy with all the other wiring but, I am not clear as to how the thermostat connects. The boiler…
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Anyone else having problems with radiator thermostats over heating rooms when they should be off?
As I told Tado support after emailing them over and over again about this issue and still not getting it resolved... I am interested to see if other people are experiencing the same as me. I fitted Tado radiator thermostats to all my radiators along with a room thermostat in the living room and extension kit on the boiler…
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Firmware update required but device not reachable
Hi there My hub, bridge and thermostat all say a firmware update is required and all show as connected and reachable, however when I click to update, it says accessory isn’t reachable? Neither works in home now for this reason. Any ideas how I push this through please. Otherwise, all devices work as expected via the app…
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Recurring Nightmare . . .
Have just been through one of those nightmare "disconnection sequences" which I fear become part of the "life with tadoº" experience one becomes used to after living with the system for a few years. A double whammy this time, overnight disconnection of all devices, including a TRV about two meters from the bridge. This was…
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Replace Heatmiser gen 1 with Tado smart thermostats
Hi, appreciate some help. I have two heating zones, downstairs + hot water and upstairs. I have two 12v thermostats connected to a Heatmiser UH1 wiring centre. Can i connect a wireless receiver to zone 1 of the UH1 wiring centre to control heating and hot water (tado wired thermostat does not have hot water control). The…
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Virgin Hub 5 Tado bridge issue
Hello, My Tado bridge isn’t connecting to the internet. I’ve reset it multiple time, I’ve also factory reset the router but nothing has worked . I have a virgin hub 5 router. Please help :-)
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Thermostat keeps heating all the time
Anyone has this yet, set temperature 16c and thermostat reports 18c and it is clearly over 18c but heat still on 100%. Did reset with removing battery, removing room all together and nothing helps, still reports 18c and target the same 16c but heating on non stop?