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my.tado.com : support for 2FA
Hi. There is a ETA for support 2FA for the accesso to my.tado.com ? Best regards
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Introducing myself
As suggested by @samd, I am making a short post to introduce myself as the community forum’s new admin. Hello! My name is Emcee, I live in Munich, Germany and am a member of tado°’s Customer Experience team. I hold a M.Sc. from the Technical University of Munich. My thesis was focused on hydroelectricity. I worked in the…
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Obsolete Tado
I had to reset my Android phone (8.0.0) and reload all Apps. Tado would not install from the Playstore, saying it was incompatible with my device. Such forced obsolescence is not acceptable.
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Tado Valve Display
I have one Tado Valve that will display settings when adjusted manually but when set using the app there is no digital display. However you can hear the valve adjust a few seconds later. Any ideas Roy Whitgrove
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Offset Temperature
Hello, In my house I have installed 11 Smart Radiator Thermostats. Three of them every day change by themselves the offset temperature. I set the offset temperature to 0, and the day after I found 6 or 7 or other value…. Is it possible to disable it. The Smart Radiator Thermostats are connected to Home assistant by the…
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Adding Wireless Thermostat change my zone config - not right to me
I have a number of wired thermostats downstairs all working for about 6 months. Then added a wireless controller and thermostat upstairs. But all the downstairs ones had their zone changed to use the wireless controller as the zone controller and I dont remember saying this was OK, i did set up the pair of controller and…
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Navien boiler
Navien boiler with Tado 3+ wireless stat
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How to heat mostly with an AC and continuously for a little bit with floor heating
I have the Tado Smart Thermostat, for my floor heating and the AC control, for my airconditioning. The AC is more efficient (and doesn't use gas), but the downside is that the floor feels cold, because the floor heating turns off (temperature reached). Having cold feet is not that comfortable. How can I continuously use…
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Blitz of posts from Emcee . . ,
Numerous older threads seem to have suddenly had a response from Emcee who would appear to represent tado° but has not offered any solutions. I’m glad see the company participating here but the lack of suggestions or answers to the various issues is not especially helpful . . .
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Why is my Smart Thermostat battery life now two weeks?
I changed the three AAA batteries in my wall mounted Smart Thermostat two weeks ago and they're already flat. I checked the Duracell batteries before inserting them and they were showing as full on the side strip. Not rechargeables.
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I want to upgrade
I currently have a dial type Drayton thermostat with live, neutral, call and earth. Will I be able to replace this with a V3 smart thermostat? I have read that the V3 requires 2 wires. I'm assuming I would use my live as intended. Would my call wire be the switched live? Neutral terminated?
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Redesign internet bridge and provide longer cables.
Hello. I would to suggest that: 1. The internet bridge is designed so that the cables come from the top not the bottom of the device. This would allow the device to stand upright freely away from the wall (2 requirements for best placement) 2. I would also like longer cables to be provided for the internet bridge - the…
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Firmware release notes / changelog [firmware 85.1]
Why at Tado° you are so offensive about releasing firmware release notes / changelog to the public? What's new in firmware 85.1 just released for wired thermostats - this is nowhere to be found. 102 million usd put into Tado° and no dedicated resource for such an easy task? @Germán; @Jurian
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Why is Tado turning on the boiler when I have selected 'turn off all rooms'?
I 'turned off all rooms' earlier this evening, but the boiler has still turned on this evening - even though all room temperatures according to the app were above what is set in the schedule. (19.6-23°, I set the sceneries for each TRV to 18). I have 4 x TRVs in living areas, wireless reciver in the kitchen and wired…
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Broken power usb lead
Hi our adaptor seems to not be lit up anymore and the app is saying it’s all offline? How do we go about getting this replaced please?
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What Boiler works best with Tado?
Hi, I need a new boiler and Tado seems the best interface to control it. Which boiler works best with Tado?
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My radiator are coming on with the hot water
It’s a Wireless Smart Thermostat Starter Kit V3+ with Hot Water Control when you put hot water on the radiator come every one
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Dear Mr/Mrs TADO.... Open window detection
I think the open window detection control could be improved by checking say every hour to check if the situation has been rectified. If the cool air influx has gone at that point then put the STRV back to normal automatically.
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Cancelled Auto-Assist
I have just cancelled the Auto-Assist subscription because of the price hike. To go from £21.99 to £29.99 is an obscene rise and I will not pay it. The more of us that cancel the more chance we have got of getting Tado to reverse this decision.
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Remove the 10 room limit from the controller
Please remove or increase the 10-room limit from the controller. I have to group rooms together to make my system work which is not ideal.
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Welcome to Emcee
Tasked as He or She clearly has been to re-open old posts that have not been answered is hardly the way to re-vitalise this forum methinks! I looked at around half a dozen of those posts and the originator checked back after posting for a few days and then has not been seen since. first 5 I looked at had not been back for…
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Tado Smart AC V3 + Google Wifi Pro / Modern Router
Hi I'm struggling to connect my V3 Smart AC Control to both my Google Wifi Pro and my Digi Internet Router. Both of those routers have 2.4ghz AND 5ghz included but they don't separate the SSID. Those are effectively intelligent routers. I've successfully connected 2.4ghz-only appliances to the Google Wifi Pro via the…
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Vertical Radiator - Towel Rails - Smart Thermostat interface
In modern houses, we now find a lot of vertical radiators - they are space savers and also act as features. In my home, I have three vertical radiators I cannot interface TADO with, its frustrating as I cannot control these rooms/areas as I can with the rest of the house. Can TADO review the interfaces and advise of a…
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Wiring of 2nd Tado thermostat in house
Hi, some time ago my landlord purchased Tado start kit with additional Tado thermostat for our house. I decided to install only one Tado to start with to see how we get on with it and if it is going to work with the non-Tado controller and boiler and then do the second one. Our boiler is GlowWorm Energy 18s and main…
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Setpoint change through TRV always "While in home mode" despite set to "Until next automatic change"
I have several rooms in my home. For each of these rooms I have set settings => room => "Manual Control on tado device" to "Until next automatic change". For most rooms this works as expected: When I change the setpoint using the TRV, the app displays "Until <next block time> while in Home Mode" for that room. However for…
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Apple Carplay / Android Auto
Develop a very simple Apple Carplay / Android Auto interface to allow basic control. e.g "Resume Schedule All Rooms" "Turn Off All Rooms" "Boost Heating All Rooms". The geofencing doesn't work well for me and this would be a good alternative.
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New boiler
I need a wiring diagram to wire an existing tado system to a new boiler that tado does not recognise
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A manually set temperature overrides the schedule. Let us know here if you don’t want this
I raised the following with Tado: If you indicate by geofencing that you are not at home, the heating will stop according to schedule, but not by manual settings. In other words, if you manually set the heating higher than according to the schedule and then leave, the heating will remain on. I find this very impractical…
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No hot (tap)water but heating working fine?
We've had our Tado for 2 months (6 smart radiator thermostats, a bridge and a wired smart thermostat). They have been connected with a Remeha Tzerra boiler and existing radiators without any issues. Initially all worked fine and we were satisfied with all functionalities. However, ever since a month the system appears to…
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Firmware update to include EMS2 support
Having upgraded my boiler to a greenstar 4000 30kW, I am disappointed to find out that tado cannot connect digitally, only via relay. There will be a lot of customers facing the same issue and this should be set as a priority to be resolved as I can’t imagine a firmware update to include the new language being too…