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How do I contact tado direct
How can I get in touch with Tado support with a specific question
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E1 error
Have removed the child lock on a Tado smart rv and when correctly reinstalled I get permanent E1.
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Hot Water 'Boost' Button - 30, 60, 90min options
We have been using TADO for 2 years - and its worked well, and so recently installed the Hot Water head unit. We find that there is a big need to have a quick way to turn on the Hot Water for just enough time to heat the tank for one bath/shower or to heat the tank for a couple of bath/showers and then possibly even…
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3-day standard for help line answers?
Do I get it right that the helpline needs 3 days to reply to requests? What is the standard for response time?
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App not showing data
I have recently updated the app due to an error message I was receiving and since then it no longer shows when the heating has been on/off. Also, previously I was able to control the amount of time the heating was on for and any following Alexa requests would put the heating on for the amount of time specified previously.…
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Installation
I have a Worcester Greenstar 30si boiler with Siemens RAA200 hard wired controls and I want to fit the Tado hardwired thermostat it place of existing controls. My Siemens room stat wiring diagram shows 2 cables 1 into L and other cable into Y1. Where would I put these cables on the tado stat
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Multi Home Support
I would like to use tado in my main house and in my vacation home. Currently this is only possible by using one account through the app and the other account using the web-app. I would like to have both available in the same account.
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Enhancement to Energy EQ - add specified radiator output to rooms
To assist Energy EQ in estimating the amount of energy/cost per room, allow the addition of the total radiator BTU output per room. Even without knowing system flow temperature, as long as the total radiator BTU specs per room were added (all need to be at the same rated temp as not all use 70 degrees), combined with the…
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If I have smart radiator thermostat in every room is there much use for the wireless thermostat
Question is in the title. I have smart radiator thermostat in every room and can control the temp from my phone, so is there any reason to have the general smart thermostat on my wall? Also is there any way to see a history of when my heating turns on? I can see a history per radiator but I wanted an overall view to make…
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Consumption graphs: add option to scale the graph from 0
It would be great if there was an option to make the vertical axis of the consumption graphs scale from zero, instead of showing them as a "zoomed in" scale e.g. between 14°C and 22°C or whatever. It's clearer to see patterns and the peaks/troughs are less exaggerated from 0. It's also impossible to compare graphs over…
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add-on wireless temp sensor or add-on smart thermostat?
quick question. i have a tado sytem already in place (uk combi boiler), controlling just heating 1 zone. 3 rads with smart trvs. smart thermostat running as a wireless temp sensor. i want to add a wirless temp sensor in the other 2 rooms that only have the smart TRVs for better/more accurate temps. on the store they have a…
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Tado Configuration
I currently have an Ideal Logic+ System S15 gas boiler which has 3 outgoing copper pipes. one for hot water to a tank upstairs fitted with an immersion heater, filling of which is from the main water, one is for upstairs radiators and the third for downstairs radiators. I'm assuming this is classed as three zones(?). On…
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Smart AC Control X
You should definitely make a Smart AC Control X. Tado X is awesome, but the finishing touch would be automatic dehumidification. Using the air conditioner to dehumidify in the winter is a lot more energy efficient than opening a window. I'd love to be able to set a target humidity level or range, and have you take care of…
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Boiler only comes on when heating is on but not when only hot water is on
Hi, I have a strange issue where the boiler only fires when I turn on the central heating, this turns on both the central heating and hot water. Turning just the hot water on, it show in Tado receiver that the hot water is on but the boiler doesn't fire. I believe I have a S plan and the 3rd and 4th pictures are of the…
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Romm thermostat not calling Combi Boiler on
I have two room thermostats one upstairs hydraulics, one downstairs, the one upstairs working fine, but the stat downstairs fails to night the boiler when the schedule calls, it was working last season fine, any ideas ?
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Keeps dropping off network - too many cold showers
I've had an early Tado system for several years and the connection to the network drops every couple of weeks or so, something I only notice when we have no hot water. This has been going on for some time and I'm at the point of ripping out the system and installing something that works. When it happens, the Tado box only…
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What is the wiring to connect a wired thermostat to a relay
I wish to connect a wired thermostat to a Salus relay. It should be pretty straightforward, but can someone confirm which terminals to use for the mains input and the relay output?
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Wireless Thermostat not switching on boiler
Hi, we have 5 radiators with wireless thermostats, the one in my sons bedroom will not activate the boiler, all connect fine in app, shows no issues on app, switch the radiator on in his room, temperature changes on the thermostat but nothing from the boiler, we have to switch another room on to get his radiator to heat…
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Can I remove hot water control from the app
As I have a combi boiler, I don't need hot water control in my account, so is there any way of disabling or removing it?
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Note Option
I would find it really useful if there was a note field for each device. When changing batteries if I could record when I actually change batteries it would help understanding how long they last before replacement - could obviously also be used to record any other useful info.
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Humidity on app home screen
it would be very useful to show not only the temperature, but also the humidity of each individual thermostat on the app home screen
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Has the geofencing control toggle that used to appear when editing a time block disappeared for anyo
There used to be an 'advanced settings' section with a Geofencing control switch - but this morning I noticed it isn't there for me. It's still there when I add a new time block, but when I go to edit an existing time block I don't have it any more. Strange.
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Active/Passive mode for TRV's
Whilst running the TRV's last year I noticed a couple of issues. 1 - As each TRV called for heat at slightly different time, the boiler was constantly having to bring water up to temp to heat an individual room 2 - To try and avoid this I was having to set heating much lower in parts of the house increasing the risk of…
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V3+ no longer starting boiler on schedule
V3+ no longer starting boiler on schedule (a month old v3+) since the 1hr time change in the UK, the schedule is no longer working, the panel is not firing the boiler. After some testing yesterday i enabled pairing on the dongle and set the time to come on for a bit in the evening which worked, but this morning it didn't…
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Different schedules in X equipment like in the V series
Is there a possibility to have the same configuration related to the schedules like in the V series? Depending on the days: M to F and WE All the days Everyday
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Intergas Xtreme 36 modulation with Tado
Yesterday I had my 15-year-old AWB Thermomaster replaced with an Intergas Xtreme 36. On my old AWB, once the modulation was set via EBUS (D07 on Tado), I could see the modulation temperature of the kettle on display. Now with the Intergas, the setting has been changed to D01 but when I click on the radiator icon on the…
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tado v2 behaviour
I have a tado wired (relay) stat and the v2 bridge (the soap bar style one without the homekit integration). Relay rather than digital setup. Now its heating season, all the 'strange' things tado does are back and annoying me like before so I just wanted to see if anyone else is seeing the same behaviour or if I need some…
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Thermostat seems dead after battery change
Hi After changing the batteries in my thermostat - it seems to be dead.. pressing the button for 3 seconds does nothing, holding for 10 seconds, still nothing... I’m using brand new AAA Duracell batteries. I’ve also try to remove the stat from my Tado account and reinstall - but now the bridge doesn’t seem to be able to…
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What do I need to connect my tado?
Hi, Does anyone know how I can convert my old Giacomini radiator from lock shield to TRV valve? (The info I have is it may be 15mm-3/4" tall) I am worried I'm going to have to buy the full TRV valve on top of the Tado - does Tado supply the TRV valve? Cheers
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Radiator Thermostat Advice
I have installed 2 wire thermostats to replace my Danfoss ones, essentially 1 upstairs and 1 downstairs. I have a number of rooms with 2 radiators in each but none of them have the wired thermostats in them. I initially bought a smart thermostat for each radiator but as I set them up making 1 of them the main temperature…