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Radiator valve closed while calling for heating request with 1 wave
Smart Radiator Thermostat keep my boiler constantly running in attempt to heat the room, but they keep my radiator valve closed. This means the radiator is cold, while the boiler is running for nothing, and wasting gas. Due to this behaviour my gas consumption jumped 30% than before i installed Tado. Support keeps pointing…
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Calendar sync
I have a holiday let it would be great if you could sync it with a calendar - either on airbnb/booking.com itself or on google calendar. This would mean that the heating would automatically switch off when a guest leaves. Tado is great but there are so many better smart devices out there.
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Why are my Thermostat X listed as offline when connected through Nest Hub
Hi! I'm a new member and have recently begun my tado° journey by installing multiple Smart Thermostat X devices in my home. I followed the app instructions by adding the thermostats in the tado° app and then to Google Home using the Matter "Device Linking" feature. I use a pair of 'Google Nest Hub 2nd Gen' devices as…
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HomeKit automation: resume schedule
I am having trouble understanding why the feature to resume schedule can not be triggered by a HomeKit automation. Surely this should be a fundamental feature?
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Activity log viewer
Hi have read your summary of missing / development requests. Is there any movement on these. I am frustrated that there is no way of viewing the log activity for room temperature, boiler control, manual interference, who did what and when. There are spurious times when the heating or water comes on and I don’t know why. A…
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Tado X + Matter via HA
I have integrated a total of 4 Tado x thermostats into HomeAssistant via Matter. These have now worked for 2 months without any problems. Now, however, they are gradually starting to disappear from HA or lose the connection. Resetting to Factory only ensures that they work for a few days and then sporadically go offline…
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Customers' data and statistic processing, storing, keeping and access
Dear tado° (community) I have a feedback-concern regarding privacy in your service. Recently I had a case with a malfunctioning (I believe so) thermostat head device. While the discussion is still going in that thread, I have another concern: during our conversation the support engineer mentioned: > The last time your…
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EcoForest Heat Pump Controller
Hi, we have a new EcoForest ecoAIR+3-12 Pro Heat Pump being installed and I was looking to see if anyone had any success using it with the Tado Heat Pump Optimiser? We already have a full suit of Tado’s installed for our congenital system but as it doesn’t say it is supported on the Tado website I just wondered if anyone…
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Tado X and OpenTherm standards?
Cross-posting from the Dutch community since this affects all Tado X users. I want to warn customers with a Tado X. Tado is intentionally violating the OpenTherm standard, specifically manipulating values ID 016 (room temperature in degrees) and ID 024 (room temperature setpoint in degrees). Instead of sending the real…
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Bulex eBus temperature too low, heating room slow
Yesterday I installed a wireless tado thermostat paired with thermostatic valves on each of my radiators (12 in total). The boiler is a Bulex and it's connected via eBus. The mode is set to D07. Before tado, when using the thermostat of Bulex itself, if it was 20c in the room and we set it to 21c, the boiler would turn on…
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Open valve
Hi, I love my Tado valves but there are times when i want to be able to do the following: Set living room radiator valve to 20C, While the living room is getting to temperature, open the valve fully on the radiator in the bedroom. Don't set a setpoint temperature, just open the valve so that room heats up at the same time…
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Tado X system firing heating on/off incorrectly
Hi community, looking for an idea on whether I have a hardware issue or if there's a bug with the firmware. Setup: S Plan system 1 Tado X Programmer X with Hot Water Control and OpenTherm 1 Wireless Temperature Sensor X 1 Smart Radiator Thermostat X I've found that the system works fine 80-90% of the time, it's definitely…
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New install. Not sure of setup.
Hi, Considering moving to Tado x. I have several questions please. I currently have 1 wired thermostat (heatmiser) downstairs This controls underfloor heating in one big room. This is the easy one. Replace with 1 tado x wired thermostat. The bit I’m not sure about is upstairs. There are two floors. Lower floor has another…
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Open window detection not working
Hi Open window detection has stopped working. It seemed to work 2 times. Is there a way to trouble shoot this issue? And open window detection is enabled. Also is there a way to keep the heat off for a day if I forget to close a window In the basement?
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Existing potterton timer control
We have a 35 year old potterton boiler with a potterton digital time/controller. We have installed a V3+. My question is, should I now set the potterton timer to the off position and rely on the V3 to control the heating/hot water?
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Signal to boiler not being sent?
Hi, I've had my tado installed downstairs for 3 months or so and no problems until the past two days. When changing the heat up or down it doesnt seem to be sending it to the boiler to trigger the heating. When I turn the heating on upstairs (still old thermostat) it works fine. I've switched off and reset everything…
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The Tado Professional App must be updated swiftly to inform both V3 and X compatibility
That app is well out of date. We are facing a lot of enquiries about boilers and thermostats which arent identified in the app. The app needs urgent attention to declare properly the configuration settings to be considered: with both the V series and the X series given that their behaviour is not identical their…
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System boiler with Opentherm PDHW - X PLAN
I want to know if people are using Tado X with opentherm on a system boiler and tank using opentherm? from my understanding this needs to be configured as PDHW. If you have this type of setup work I would love to see what you have and how well this is working.
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Tado Marketing Test
Like lots of other companies, we routinely do marketing tests and research, plus we look at customer feedback every day. Those involved in this test retained full access to the tado° App with no charge. The screenshot above was taken by someone involved in the marketing test.
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unnecessary hot water heating at the end of cycle
Hi, I'm curious if you ever experienced the following buggish behavior: the hot water schedule is set up to 7:00-7:30 and 20:00-20:30. The water temperature is reached after ~15 min, so the boiler is usually not heating when reaching the off time point. But when the off time point is reached after ~2 min the boiler starts…
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Exposure of additional information to Matter for Tado X Radiator Thermostat
Hello, I'd like to ask if the development roadmap for the Tado X Radiator Thermostats has the exposure of additional entities to Matter planned in the near future? I'd like to see the battery % and also the valve position (valve open %) directly within the connected home automation ecosystem through Matter, which is…
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Heating/CH NO terminal is constantly "on"
Hi everyone, I'm having to resort to posting here as the customer service team have seemingly stopped responding to my live-chat messages. They've "seen" my last one where I asked for someone to respond after 24 hours of waiting, but another 24 hours later it looks like they've decided to ignore it. I can understand being…
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Launch a range extender or upgrade to mesh network
Tado ticks many boxes but it's behind the competition in its lack of signal booster / wireless repeater. I'm unsure whether to take the risk and buy the system for my relatively large stone house given the risk of radio dropouts. If I knew I could add a range extender if required, I'd have the confidence to buy. Perhaps an…
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Resolved VR33 module in Vaillant Eco Tec Plus Tado X
Vaillant ecotec plus 837 From Tado Starter Kit I used both bridge wires to short terminals (7+8) (3+4)..My previous wireless Honeywell thermostat was connected to (3+4) Connected VR33 module to X31. Removed bridge supplied with New VR33 module and replaced with 2 wire connection to Opentherm terminals to Tado X receiver…
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Tado X Measuring device
Hello 😊 I was an owner of Tado V3+ and decided to purchase Tado X devices due to range issues. I was wondering when will be available the ability to select the measuring device of a room ? Due to the location of some TRVs, they should definitely not be taken into account for the room temperature, but now it seems that…
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Controlling zone valve with smart thermostat (wiring question)
I have an extension kit connected to the boiler, Tado trvs on all radiators and one tado thermostat. They can all call for heat independently. Now, I have a 5 wire zone valve that I want the thermostat to control. But I have no idea how to wire it? Am I correct in thinking the thermostat can call for heat wirelessly and…
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hot water turns on the end of cycle
Hi, what could be a solution here? Issue: in the hot water schedule the water is heated normally. When time reaches end of schedule, the hot water turns on again for a few seconds. Why? What could be the solution here? Example: schedule is between 9:30-10:00 PM. Boiler starts up 9:30 and heats until like 9:42, when the…
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Tado V3 starter kit not compatible Vaillant 831 Combi. with SALUS VBC 600RX
Hi team. I have bought the TADO starter kit, downloaded the app and it's now saying it's not compatible with the plug in SALUS VBC 600RX WIRELESS RECIVER that I am trying to replace. Is there a way I can still get this to work. Boiler is Vaillant Ecotec +831 Combi boiler. 👍👍
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Single App or Bridge linking V3 and Tado X.
I propose a single App and / or a bridge product to links V3 and X products. This would enable those on V3 to extend their systems to reach distant radiators. Reason: Many people have invested in Tado products for their home on V3. These people identified the problem that Tado V3 had limited range and some radiators could…
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Converting wired v3 to wireless v3
I bought the wired starter kit v3 a few years back and have TRVs in all rooms. We're having our boiler replaced and i've bought the Hot Water Control & Dual Channel Wireless Receiver so we can get our water controlled too. The old wired thermostat is not compatible with the new boiler so do I just need a wireless smart…