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Pairing issues
I have a wireless temp sensor that I cannot pair with my bridge, I have bought 2nd hand and was told it's de-registered. Will it pair before the wireless receiver is commissioned on the boiler and could this be preventing the pairing? Cheers
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Urgent phone call required
Normally closed contact on receiver is permanently 0 Volts. Normally open contact is permanently 240Volts regardless of central heating being selected or not. Hot water normally closed contact is 240 volts but I cannot select this option on the receiver as the override doesn’t seem to work Can sonevody call me asap an…
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Tripping
Followed wiring diagram all started now just keeps tripping receiver and boiler out please help many thanks
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Difference between thermostat and sensor
Sorry being a bit slow tonight but what's the difference between the temperature sensor and a room thermostat? I already have the wireless starter kit installed but want to have another device (not TRVs) for back room?
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Heating still on
Why is my heating still on even though the temperature inside is higher than set point
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How to regain control of tado app?
Hi All, I have tenants at my property where my tado is set up. When they moved in, I gave them access to my Tado username & password for them to login. Soon they removed me out of my own account. There was probably a better way to do all this than to give my own username, so my fault in hindsight. They have now moved out…
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Can't set a CH setpoint temperature
Hello everybody, I've got a tado smart thermostat and a set of 5 tvrs. The thermostat is connected digitally to a Chaffoteaux PIGMA ADVANCE EXT 25 via a digital bus (D57). I can control everything, including the hot water but I have no clue on how to control the CH setpoint temperature. If I disconnect the thermostat and I…
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Hot water not always working
Hi, we have Tado and a system boiler with tank. The hot water is set to come on twice a day (morning and evening) but occasionally one or the other will fail (or seem to fail - we have no hot water) - is there a reason why this might be happening?
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Fix bug where manual timer for heating changes does not work
Expected behaviour: GIVEN a room has a timer set for ‘Manual control on Tado device’ under settings/rooms and devices AND the room is currently running its standard schedule (ie there is not a manual adjustment currently running) WHEN the user makes a manual adjustment to the temperature for that room THEN the manual…
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Price increase
I have been very satisfied with the Tado system. My subscription has just increased from £25 to £30. This is a 20% increase. In this country inflation is about 3%. How can you substantiate this increase when there is no support costs? Thank you Martin Rayner
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New Product - Tado Hot Water Cylinder Thermostat or Sensor needed
Tado already make a good range of Thermostats and Sensors to control the hot water flow to domestic radiators. However, in (the fair few) countries that rightly or wrongly use a hot water cylinder to store pre-heated water for use with domestic taps, Tado has no product available to support this. This means there is a…
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New home, new set up
Ive recently moved house and transferred my old set up to the new homeowner. I then removed myself from what is now their set up. Wanting to now set up a new home it keeps telling me my email address is already registered to a home. I cant seem to do anything to delete the old home or get into my account to do anything !!…
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How much data is being used by the tado system?
I have 8 radiators Controlled individually and recently changed my home unlimited data package to a more economical data sim. I am currently on holiday but something is using 1 to 2 gbs a day and the only culprit I can think of is the Tado radiator valves etc ,these are all set to frost protection. I Have smarty sim in a…
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Heating - water temperature
Hello everyone. Is the TADO thermostat capable of increasing or decreasing the flow temperature of a gas boiler?
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Vaillant Ecotec plus 418 not responding to Tado wireless controller on a Y system plan
The Vaillant boiler is just switched on all the time creating hot water, the heating pump is always on too even when the tado wireless controller is not calling for hot water. It is a Y system in the UK. The tado controller will divert water to the hot water tank when programmed to and calls for heating when required but…
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A clicking sound from Tado Wired Thermostat
Hi I used a Tado wired Add-on Thermostat replaced my old classic wired thermostat for my 2nd floor bedroom. It work fine. But tonight I can hear a quite obvious clicking sound/noise while the Tado Thermomstat is on or off the heating. I am not sure it’s normal or not. But my Tado wired start-kits which installed downstairs…
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Why are my radiators on when heating is switched off?
Hi. I have a wireless controller and thermostat, no TRVs. For several weeks, although the heating has been switched off, whenever the hot water is scheduled to be on, the radiators are being heated as well. Please can you advise what to do… we are struggling to get any hot water! The app shows heating off and hot water.…
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How do I diagnose errors indicated by “device error” light?
I woke this morning to find Tado’s call for heat had not been answered by the boiler. On the wireless receiver, both the wireless and device error lights were blinking. Nothing was reported (eg device disconnection) on the app. I ended up having to turn the boiler off and on in order to fix the error. What more could I…
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Software development roadmap
The "Suggestions, Ideas, and Improvements" forum has been here for years, brimming with diverse topics and innovative suggestions from our users. However, one question lingers: What if tado° rekindled its commitment to transparency by sharing at least a simple software development roadmap with users? A follow up to a post…
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Tado away/home iOS shortcut action
Hello, Tado is somewhat compatible with HomeKit using sensors/thermostats individually, but this is not great to create automations. It would be very useful to have a Tado shortcut action we can use in our scripts to set the current mode to be away or home, so we could create automations based on that. This would be…
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Tado app to set only the tempature.
Why not create an app where you can set only the tempature. It's not handy that every app user can make changes to all settings. We could defently use it. For oure building.
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Always on display option
Hi just installed my wired v3+ very easy instal and instantly impressed. One suggestion would be to have the option to keep the temp display always on so you don't have to press everytime to view current temp.
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New Thermostat Firmware Version 204.3(?)
Hello folks, it seems that they are rolling out a new firmware version for their Thermostat. Mine now shows this “204.3”. Sounds like similiar to the latest for TRVs firmware version (204.1). Any clues about upcoming changes with this release? And, I must repeat, Tado, PLEASE, CHANGELOGS!
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Away notifications conditions
Hey Tado product owner, Each time I leave my house in spring and summer, I get a notification if I want to switch to away mode.. which is great at winter! But if all of my tado are anyway turned completely off, it’s just annoying and would cause me to turn off the notifications from the app. How about to recognise when all…
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Radiator's Making A Banging type noise.
I have put two thermostats in my home, living room and kitchen, all was well until it start with an almighty racket coming from both radiators, a very loud vibrating sound which stops when I take the tado off and put the original thermostats back one. Any ideas why?
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Reduce water hammer sound by slowly closing the radiator valve
Sometimes Tado closes the radiator valves very quickly, which makes a loud bang due to water hammer. This can be bad for the equipment and it scares my kids. If the radiator valve would be closed more slowly, this would significantly reduce the amount of sound produced.
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I moved my TADO internet bridge to the middle of my house - here is how
Hello fellow Tado users. I've had connection issues with those radiator thermostats that are furthest from the internet bridge. To ease these issues, I've used a wifi to ethernet device (a TP-Link TL-WR902AC) to allow the internet bridge to connect via wifi and be placed in the most optimal position in my house rather than…
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AC is ON or OFF??
In a Hotel, when I open the TADO app, I whould like to see if the AC’s are ON or OFF. Is it possible? When I open the app, the AC’s are always OFF, even when it are making cold.
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Tado App Home Screen
Is there a possibility to hide tiles on the tado app home screen that I don't use or want to see all the time, especially the subscription ones.
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Moving home
In the next few weeks I shall be moving home. Currently I have a wireless Tado box connected to my boiler, a wireless Tado thermostat and the internet bridge. It is a v3 system so I do not have to pay for Geofencing. The house I'm moving to has a conventional wired thermostat and a combination boiler. What should I do?…