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Help replacing British Gas UT1 and hard wired temperature control
I’m trying to install my Tado starter kit to replace my old British Gas UT1 model. The house has a combi boiler, wired to the UT1, with a separate hard wired temperature control. Pictures of wiring attached and also the wired temperature control. Please could you advise on how to wire my tado in successfully as following…
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Smart rad thermostat not turning off heat even though target temp has been exceeded in the room
This is happening in two rooms and the rad thermostats are the lead device
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Hot water tank thermostat controller
Hi I would like to request a hot water tank thermostat and controller so both temp can be seen and profiles set.. Tado can then weekly exercise the systems hot water valve so it does not seize closed. Jas
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Weekly valve exercise TVRs + hot water valve + zone valves
Hi I used to have I terrrier units and they would weekly exercise the valves i.e. fully open and close to ensure valves do not stick. Also with boiler and separate hot water tank valve and central heating valve needs a weekly poke to open and close both. I have solar so in summer and a emersion element so neither of the…
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Radiator thermostat connected but not working - three horizontal lines
In my lounge I have 2 radiators, each with a smart radiator thermostat. 1 works most of the time as it’s asked…. The other often appears to loose connection. App states it’s connected and batteries fine etc, but won’t blink display when asked to. Manually turn the unit and two horizontal lines flash up in pair order of…
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What's the command for returning tado to schedule via Google Assistant?
I can't locate a Google Assistant command to return the heating to schedule. I've tried commands using "auto" and "schedule" which are both available thermostat attributes but nothing works. Is there a working command to achieve this, and if not, why not? I'm particularly interested in being able to set all rooms back to…
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Rechargeable batteries wireless thermostat
I recently replaced the batteries on a wireless thermostat with 3x Amazon AAA 850mAh batteries however the low battery sign is still showing in the Tado App. Does anyone know if rechargeable batteries will work with the wall wireless thermostat? I am keen to use rechargeable batteries as I have 8 wireless thermostats and…
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Tado servers down . .
Twice this week the tado servers have become unreachable at around 20:00 UK time. Confirmed by downdetector.co.uk. Has anyone else noticed the problem?
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Experience in controlling tado valves or thermostats using Smart Life 'human presence sensor'
Tado does not have own human presence sensors. I have such sensors under Smart Life. So I thought how to create a routine that, when you leave a room (called Study Dimitri), would set (a) Tado valve to a fixed low temp, or (b) return it to the scheduled setting from manual control. After various tries (including IFTTT) I…
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Confirmation of kit requirements.
Evening all, I have been lurking for a while and have two questions for those who have Worcester 2/ 4/ 8000 models, or whoever has knowledge of these. 1, given the option between Tado with eu for modulation or the Worcester easy control. What would you have ? I can get both for a similar prices £150 - £170 2, if I went…
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British Gas UP2 terminals for HW off and heating Off not used?
Hello Trying to work out the connections in the British Gas UP2 before removing them for wiring tado controller, there seems that the terminals 1 and 2 are not used. Our HW and central heating system works fine, so there connections must be somewhere. But without knowing this I don't want to attempt to connect only 4…
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When will Smart EV Charging be available in Belgium and for Mercedes ?
App is not available in Belgium and Mercedes is not in the list of compatible EV ?
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Over heating
Two of my room thermostats are over-heating to 24 or 25 - despite me switching to "Off" on the App. The underfloor heating actuators for those rooms are showing that they are drawing heat from the boiler (top popped up). All the other rooms are behaving normally (set at 20 degrees - as set in the Smart Schedule. ) I have…
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New install not working
Hi there. I've just tried to install the tado wireless receiver, bridge and thermostat. Followed all instructions and all seemed good! However, when I ask for the heating to come on nothing happens with the boiler!!! I've done the tests on the receiver and everything looks ok but just no heating!!! It's a combi boiler,…
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Energy iq
Can you help I use lpg and price is £0.48 ltr. However in the app it K watts. How do you convert ltr to Kw thanks
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Please help with my installation issue
Hi, I'm currtrying to instal the Starter Kit V3+ wireless smart thermostat incl programmer with hot water control, however I can't find my Honeywell wired thermostat or my Danfoss TS715 controller. Can anybody help please??
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Balance AC: "No saving times scheduled yet" error
A question for those of you that are using Balance AC. A few days ago it stopped working, showing this message: No saving times scheduled yet. Please check again tomorrow. Is this something that happens from time to time? Any other input in this?
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Black pin on the TVR (radiator valve)
This message has s for anyone who has the same issue as I had as the Tado instructions are as usual not clear enough. 4 out of my six new TVR’s claimed in the app that new batteries were needed. All batteries tested fine on a multimeter so I just waited ten seconds and put same batteries back in and now all say they are…
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Remote heating status
Hi, Is there any way to check the status of heating (on or off) from the application? Mainly when you are remote, and for monitoring purposes. Thanks
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Boiler has to be on constant ? Polypipe and central heating
Hello, I've just installed tado in our home after a lot of back and forth with customer support ensuring it was all compatible. ***System in home*** Boiler - Worcester Bosch greenstar highflow 550cdi. Downstairs - polypipe underfloor zoned heating, with individual thermostats. Upstairs - radiators with 1 centre wireless…
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Customer Engagement and Product Development Progress
I feel it is time to start a clear thread that pulls together the common themes of so many posts on this forum, in the hope that there is someone in Tado that actually understands the appalling disrespect that the company has shown their customer base over at least the last 18 months but almost certainly longer. Creating a…
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Why won’t my thermostat trigger heating
Hello all, new to this completely. We inherited this device when we purchased our property. So as you can imagine, none of this came with an instruction manual and we have had to figure it out ourselves. We have something connected to the boiler, a wireless thermostat and the internet bridge. When we moved in, the…
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New install not working
Hi there. I've just tried to install the tado wireless receiver, bridge and thermostat. Followed all instructions and all seemed good! However, when I ask for the heating to come on nothing happens with the boiler!!! I've done the tests on the receiver and everything looks ok but just no heating!!! It's a combi boiler,…
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Replace a Myson Touch 2 with a Tado V3+ wired
Hi, The installation app doesn’t recognise the Myson Touch 2 thermostat and wondering where the wires should go for the V3+. Any assistance would be appreciated.
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Mounting braket claps are too loose
I have this kind of valve, I believe it's Honeywell no so sure. I can mount the base the metal part is fine, but the white plastic part is too loose and keeps spinning due to the fact that this black screw in the heart of the valve is a bit smaller than the white mounting claps. Anything I can do about this?!!
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Internet Bridge will not stay connected.
I’ve had my Tado system for about 8months and it has been working flawlessly. Very recently I’ve come down on pretty much an hourly basis to see my IB lose connection. It will in most cases be flashing the cloud led, however sometimes I will have all 3 lights connected but the app say that there is no connection. I’ve not…
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Can I install tado smart thermostat on this radiator?
Hi, I've manage to install dozen of thermostats on radiators without any problems in most of the rooms in my home. However I have issue with two bathrooms. I can attach thermostat to radiator using only this basic plate that was in the box, however is does not work well. Usually it works for some time, but later on it…
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Fault in Tado App heating schedule
The tado app changes our heating schedule without any input whatsoever from our side. Geofencing is off. We don’t subscribe to Auto-Assist so seemingly it’s the App that ‘s at fault. Any suggestions what we can do would be a great help.
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No display on smart thermostat
I have no display on my smart thermostat when I press the button on the front. I have changed the batteries. There is still no display, any ideas please.
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Replacing ESI water programmer with Tado Receiver
Hi everyone, I've got an ESI programmer, ES2247B, which I'm replacing with a Tado Wireless Receiver. The problem is the wiring; I should have some wiring according to the instructions. In reality, it's different. Here is my current wiring The problem is that instructions tell me to put the NR 1 cable into HW NC and NR 3…