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Wiring in a smart thermostat
I am currently using my smart thermostat but now want to wire it in. How can I find out which wires go where. My old thermostat has a red, yellow, green/yellow and blue wires
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Wiring in a smart thermostat
I am currently using my smart thermostat wirelessly but now want to wire it in. How can I find out which wires go where. My old thermostat has a red, yellow, green/yellow and blue wires
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Setting all devices to be OFF
I have 1 x Internet Bridge, 1 x Extension Kit, 1 x wireless Room Thermostat and 8 x Smart TRV's, Samsung S8 phone on Android 9. Is it possible to turn off all devices in one operation, or set them all to Away mode in one operation ? Also, when I click the Smart schedule button (on any device) and click on Away Tab, nothing…
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Device with unfinished installation not showing on device list
Hi folks, Installing thermostat the other day I got delayed. I got it powered on and paired but not installed on the wall. The app is correctly saying the installation is not complete for that thermostat, and says to log on a tablet or pc. When I do, there's a red dot on devices, click on that and no device is listed (just…
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How do I enrol on the public beta testing for manual On/Off/Auto?
How do I enrol for this important improvement. I am unfamiliar with beta testing. How long will testing last until we get the improvements. I am on version v.3.
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google home activation
I have eight tado thermostats at home and I connected the system to Google home So when I want to activate the heatingI just say "Okay will set all thermostats to 24° And Heating starts. The problem is that seven out of the eight Thermostats Become set to the 24° for one hour and afterwards they return To the temperature…
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Is a Smart thermostat needed
Hi guys, I've got a Tado starter kit and plan to add all radiators to have smart valves, 10 in total. I'm trying to work out what benefit the Smart thermostat brings if all rooms had a smart radiator valve. It would be mounted in the kitchen which is the most used room, so possibly easier to knock the temp up in that room…
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tado cloud light blinking
This morning the cloud light is blinking. all other lights are on. have reset power on the hub, reserved ip address on the router, and bound IP and mac address (couldn't see an option for a static IP address on the router page) Assume it is a problem in the house, as tado servers are online. not sure why anything would…
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What type of setup?
Hi there, Maybe you can help me choose the right current setup in my home to be installed my TADO. We do have a combi-boiler upstairs (Glow Worm Flexicom 30cx) and we have an accessible Programmer Boss Therm BUP2 wired to the boiler. Is that correct to assume that we only need to dismantle the programmer and simply replace…
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Underfloor heating digital bus compatibility
Hello, could you please let me know which underfloor heating systems are compatible with tado acting as the primary controller for a series of room stats connected in a bus arrangement? I'm assuming this would use the D10 setting on tado. Thanks Andy
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How to connect radiator?
Hi, I got this connection on my radiator and i'm unsure of which adapter to use to install Tado : Does anyone recognise this one and know the adapter that is needed? Dennis
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New user - geofence functionality
HI folks, I recently purchased a V3+ starter kit with 2 smart rad stats. I've currently only setup the bridge and the 2 radiator valves until i purchase another 8 smart valves when I will add the main thermostat and extension to the boiler. The account is automatically shifting to away mode when we are out of the property,…
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Timer kicks in but boiler doesn’t stay on
I have the smart thermostat and extension kit. Boiler switches when extension kit timer kicks in but doesn’t fully fire up and switches off after few minutes - seems to do what it would do at the end of a heating period. Have only just fitted it today so may have set something up incorrectly, but all devices show as…
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Smart AC v3 do not have Dry and Fan Speed in Homekit. Using Mitsubishi 3G28VA2
Hi, I bought Tado Smaret AC v3 recently and successful on setup. Unfortunately I cannot see any fan speed setting inside Homekit. I'm using Mitsubishi StarMex 3G28VA2. Please help!
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Mixing Different Brand Wall Stats With Tado
We have a wet underfloor heating system downstairs and rads upstairs. Individual wall stats in 3 zones and one upstairs on the landing. One of the stats downstairs has a fault and needs replacing, so it seems a good idea to switch now to Tado. My question is, do I need to replace all the room stats with Tado to make the…
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Moving Home
Hi - I’m moving home and need to remove my Tado extension kit and thermostat, putting the old Siemens timer back in place. Can I get instructions for this? Basically a copy of the original assembly instructions and I can use in reverse, with first step still be cutting power
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How do I control temperature and timer?
Just got this equipment yesterday with new combi boiler. AMA pensioner. How do Iget my heating on/off and set the timer? Thanks
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Apps how heating but boiler was not (but was working) why?
On 2 occasions I have noticed the house was cool and the kitchen radiator was cold (has Smart Radiator Value). I checked the app and it showed "heating to xx" on the rooms with Smart Radiator Valves and the Smart Thermostat. However the boiler was not heating. I watched the boiler, occasionally it came on for just 30…
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'Bed' Symbol on TRV
Just out of interest, I noticed when the light shone on my TRV one of the cutouts for a light symbol was a 'bed' icon. Anyone know what that is for? All Tado articles showing what all the symbols mean dont mention this one at all
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Why do radiators with smart valves stay on when boiler is off
I turn Boiler off but radiators with smart thermostat valves stay on. why is that. do they keep the boiler on
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Low battery on valve but 'good' on app?
Hello, My radiator won't come on, checked the battery on the valve, the LED is showing low battery but on the app it is showing as full? What do I need to do? Thanks
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5.2 Degree Increase In 30 Minutes?
Now that is not right is it?! Tado Support are trying to tell me that its normal and suggesting I turn my boiler temperature down - its only set to 68 degrees anyway, if anything, too low. It happens every single day. Its in our bedroom so throughout the day its allowed to go as low as 15 then at 8pm each night I've got it…
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What is the TS setting on the intaller menu for?
Try as I might I can't find any explanation of what the TS setting does on the smart thermostat installer menu. I'm guessing (probably incorrectly!) it might be to set the stat as a temperature measuring device instead of the smart TRVs in a room?
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Software
GREAT product but let down by poor software planning.. Ive 16 radiators valves 2 room stats spread over 10 rooms on two separate accounts in one building,,, its a nightmare!!!!!! cannot have dual property or multiple flats without signing in and out to each account. no easy switch on / off for large properties with…
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Extension kit unpredictacble after boiler PCB replaced
Hoping for an easy fix here. My boiler broke down on Thursday, with the fan and PCB replaced today. So the boiler and extension kit were powered off for around 40 hours (after the fault was established). While the boiler now is capable of coming to life, Tado doesn't seem to trigger it when it needs it. I can see in the…
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Cannot get v3 bridge to connect
Following a failed v1 to v3 upgrade, I cannot get my internet bridge to connect to tado. the v1 one, was perfect, the new one just fails. In the process of trying to get things working, I deleted the old "home" and now cannot add the v1 devices back in Grrrrrrrr. I've followed the guide at…
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Using trv as on/off instead of temp control
I have 2 trv’s fitted in my conservatory, the thinking was I could close the doors and have my tado switch them off at a certain time, then back on at a set time in the morning. I wanted them to heat up with the rest of the heating system when my main room thermostat kicks the heating in. As it is if I set the timer on the…
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How to enable temperature with comma (for example 20.5)
Hi community, I wonder how I can enable to set a temputure like 20.5 instead of 20 or 21. On my living room setting I can do this but for other rooms I cannot. Might be due my thermostat that I use as measure device in the living room. If possible, how can I enable this for my other rooms too?
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How can I check / control the prioritisation settings?
Hi I now have four zones set up: a "living room" zone with a Smart Thermostat and three bedrooms with Smart Radiator Valves. I want to confirm/ensure that the heating only comes on under control of the Smart Thermostat, and not just when one of the bedrooms falls below target temperature. Is that the default? How could I…
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Just replaced faulty extension kit
Just replaced faulty extension kit and now the app says we can't complete your installation...reply to an email which I have done but still doesn't work. How do you talk to anyone at Tado? I have had one for a few years and afraid to say the customer support is dreadful. Does anyone know how I can get this poxy thing…