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copy of online receipt
how can i get a copy of my receipt - bought my system from your online shop dave
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System not operating as per schedule
Hi, I installed my system last year consisting of a wireless temperature sensor and 8 smart Trv valves for each habitable zones. It's installed on a bridge with a WiFi module connected to a Worcester Bosch greenstar 26i junior. It had been working fine. Now, it's not controlling on the schedule correctly. Once it reaches…
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Garantiebeleid Tado
Na net iets meer dan 2 jaar na aanschaf van mijn Tado-systeem heeft een van mijn radiatorknoppen een probleem. Na uitgebreid overleg en opsturen van talloze fotos en videos concludeert Tado dat mijn garantietermijn van 2 jaar is overschreden. Ze bieden niet aan de knop te repareren (ook niet tegen betaling) en er is geen…
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Controlling UFH main flow using tado radiator valve
Hey tado friends, I have tado set up in all rooms with radiators and then underfloor heating downstairs. However the UFH is not running as smooth as I hoped. The valve that control warm water flow into the UFH is a dumb knob which I have to set manually. My idea was to set a tado knob on that valve and then sync it with…
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Internet / Wifi Keeps dropping out since installing Tado
I installed the Tado Starter Kit V3+ (EU version) last week. Since then my wifi connection keep dropping out on all my devices, phones, TVs, tablet, laptop. through out the day. Some days are worse than others with more frequent dropouts. the drop outs usually last a second or two while devices reconnect, but sometimes it…
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Connection to boiler non digital.
Can anyone help with the following after doing a system check I’m getting the following errors, can anyone give me advice on how to fix / change the wiring to a digital connection? Thanks 🙏
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Can I find a wiring diagram for a Hive to S plan Tado receiver?
I'm replacing my Hive system with a Tado wireless system - both with hot water. I have an S-plan system installed on an Ideal Vogue Max boiler. When I wire the Tado Receiver I need to know the difference between the S and Y wiring.
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Nest to Tado - Just Checking
Looking at these 3 pictures (wiring/Nest Pinout/Tado Pinout) . I think that the 12v to the Thermostat are redundant since the Tado doesn’t support that as it’s battery only. Earth gets added to earth on Tado (obvious) .. No idea what “Parking” is … Connect N &L from Nest to the N & L on Tado simply connect wires from Nest…
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Over target temperature, still heating
From the start of this heating season, I've been experiencing Tado intermittently over heating rooms As an example, the room I'm in at the moment, the target temperature is 20c, but the temperature is 20.5c and going up. It's only room active, Dashboard notes "Heating to 20c" and boiler is firing. I've had to intervene a…
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TADO v3+ wired with Vitodens 111-W B1LF Opentherm
Hello, I've just got the TADO v3+ device (wired) to replace my Honeywell Home T3. The system is currently wired on the ports T-T in Opentherm. From the doc, I know the correct configuration for TADO is "D1". However, both wires are black! How can I know which one should be on the digital "+" et which one on "-" ? I've read…
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Radiator compatibility
Hi I have installed a Tado wireless starter kit V3+ this afternoon. I replaced a Drayton SM2, very old Honeywell thermostat and the boiler is a Worcester Greenstar Ri (I forget which number only just moved in) the hot water is a separate tank. Hot water works fine but the boiler won’t fire up even though the app thinks it…
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Tado radiator valve under a desk
I have an office room with a desk on top of my radiator. It has a grill to allow for air flow, so it is not completely covered on top. The front-side is also fully open, so nothing obstructing that. I've installed an Tado radiator valve on it, I've added an offset to the room (-2.5 C seems to be as close as it can get),…
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When can we expect multi-home feature to be ready for use?
When can we expect multi-home feature to be ready for use? We would like to be able to manage more than one home/location from single account/app. Is this feature on the list to be implemented or not? Thank you.
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Can the Tado be used for one customer with multiple homes?
We use Tado as our smart option and have a number of customers who have multiple homes and would like to control them all from the one app is this possible
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Auto Assist Subscription - Multi home
Hi, I have two homes with tado, both using different email addresses. I use both on a set of devices which are under the same Apple ID. When I purchased the 2nd auto assist subscription, the one for the first house stopped working. I can only see one active subscription in my Apple Subscriptions page. Safe to assume you…
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How do I use Tado in two different houses
I have 2 tado systems and would like to install them in 2 different houses, how do you set up the App to do this or do you need to set up 2 accounts with separate e mails ?
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Totally Unprofessional Service
Well my system is now completely offline. Tried to get help via the Live Chat. That took 26 hours to get a response, to be told that the devices were offline and they had fallen in fall back mode. The website and app could see all the devices, they even responded to the blink display command. So it looks like a stock…
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Wired TADO v3 Thermostat with Daikin D2C series?
Hello, I have just mounted a brand new gas heater and wired two wires as instructed. However the heater doesn't seem to care about the thermostat at all. How can I check the details of the expected OpenTherm communication? Are there any logs anywhere? Any debug mode? Thank You
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Central Heating Not Switching On
Hi there, at the weekend I installed a Tado V3+ Wireless Heating and Hot Water Smart Thermostat starter kit. This was to replace a Siemens RWB9 controller and wired thermostat. The installation was fine with the Thermostat connecting to the receiver. The boiler came on when I activated the hot water manually but would not…
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Struggling with CH control
Hi All Hoping someone can give me suggestions as I'm struggling to figure this out! I have emailed tado but no reply as yet... I have a Worcester Bosch greenstar Ri, I've installed the wireless thermostat with hot water control. I've followed the instructions in the app and think I have wired it up correctly. I've tried…
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What are the best trv bodies to replace my manual valves with before fitting tado thermostats?
What are the best trv bodies to replace my manual valves with before fitting tado smart radiator thermostats? Furthermore, I currently have manual peglar terriers, that are fitted very close to the radiators. there isnt enough room for a trv on some of them, so I assume it may require extra plumbing or a horizontal fit…
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Location of main sensor
Hi I have installed Tado with rad controls on all rads except- one hall rad ( constant to protect the system) and 4 bathrooms / en-suite. Everything seemed ok until our main living room wasn’t heating to a comfortable level. There are two rads with Tado valves set to 25!! but it feels like 18. The main wireless sensor is…
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2 nd Receiver and Thermostat
Hi Guys. I have a starter kit operating my house radiators and hot water with the thermostat sat on the middle floor of a three story house. How ever on the ground the floor I have underfloor heating which is currently controlled on a wireless honeywell system. I would like to get another Tado kit and control the…
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Does Tado work properly?
This room is calling for heat: Yet, when I look at the UFH actuators they are closed and there is no flow. Check the Wireless extension box and that's calling for heat. HP is on... Which might be because another room is calling for heat. Everything must be wired properly as the actuators open. I just don't understand why…
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Wolseley trv
Are Wolseley trvs compatible with the tado smart radiator thermostats?
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Question regarding Time Zone
I am quite new with Tado, installed in the last weeks about 11 TRV in my house. The biggest issue I am facing is the possibility to save presets\scenario... instead of manually changing every day the scheduling. This is really a nightmare. Anyway... in my apartment the boiler starts at 05:30 AM and so all the TRV are…
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Hurricane Diesel Boiler - Boiler not turning off/on
Hello all, any help on how to get my expected behaviour would be greatly appreciated. Many thanks in advance! Bolier Bolier: http://www.calcuttboats.com/hurricane.html Boiler Manual: http://www.calcuttboats.com/Hurricane%20SCH25%20Manual.pdf Description The heater is controlled by domestic hot water. The water is heated…
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What an idiot!
I've bought a starter kit with smart room thermostat and bridge (successfully fitted) and some radiator thermostats. Being an idiot I didn't check that my existing thermostatic radiator valves were compatible with the tado ones and they're not - they're Pegler Mistral II. Will I need to have these replaced before I can…
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Why Does Tado Insist On A Room Thermostat?
In my previous house I installed the Drayton Wiser Smart system. Each smart TRV could demand heat from the boiler when necessary so we had no need for a wall thermostat. This setup worked fantastically. Not sure how accurate the thermostats in the Wiser and Tado TRVs are but the Wiser ones were good enough to keep the…