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V3+ users can now request Offline Schedule
Dear community, We are happy to announce that, as part of our ongoing tiered rollout, the V3+ Offline Smart Schedule is being made available to interested tado° users via the community forum. Due to compatibility considerations, this offer is only available to community members with V3+ heating starter kits or add-on…
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What’s the deal with feature requests?
Hello community, Many of you have expressed interest in learning more about how / whether tado° includes community feature requests in its product development process. Here’s a quick overview of how your feature requests reach tado°’s decision makers. (Please note that ‘feature requests’ refer to posts made in the…
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Netiquette and forum rules
Dear Forum Community, This forum was created to help users solve their problems, questions, and to make the most out of their tado°. We want to keep the atmosphere constructive, so we ask that you follow these basic rules. We look forward to interesting comments, conversations, and discussions. To make sure that everyone…
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Please search for your request before opening a new thread.
Dear Community Members, This part of the forum is intended to help us track the features that you, our customers, are interested in. We understand that you, as members of our forum, tend to represent more experienced users, often with in-depth knowledge of not only tado°, but similar products and services as well. We feel…
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Greenstar 27 Ri with eBus wiring centre installation
Hi, I have read conflicting information whether Tado is compatible with this boiler. It says all Worcester boilers are but when I go to installation instructions on the app it just errors out. From what I have read Tado can talk the eBus language of these boilers but only if you have the EU version of the wireless stat or…
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Contacting Tado Support
Hello everyone, My tado stopped working one week ago. I messaged Customer Support and had an answer withint a few hours. They guided me through some tests I needed to do to the Tado. I did these tests and sent them the result. However, the Tado agent did not respond. Over the past 4 days I have tried contact Customer…
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Multiple wireless thermostats for whole home - which one takes precedence?
I recently installed Tado for my combi boiler central heating and I am having trouble with it. I have one wired smart thermostat connected directly to my boiler, plus one additional wireless temperature sensor mounted in the living room. I don't have any smart TRVs. I want the wireless living room sensor to be the only…
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Non smart TRVs seem to be turned on when they shouldn't be, please help.
I purchased the tado starter kit and 6 smart TRVs. I have my wireless receiver in my garage attached to the boiler. The bridge is in my front hallway beside the router. I have 3 rooms in the house that don't have smart TRVs added. I have my wireless temperature sensor in my front hallway along with the bridge and a…
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Tado v3+ wireless thermostat with hot water
Hey guys , I bought the v3+ starter kit with hot water control (wireless) and having trouble wiring it up to my boiler My boiler is a Worcester green star 30si Mk iii. I will attach some pics of what I have done app works , paired just doesn’t seem to put heating off and on etc On my boiler panel I have (N , NS , LS , LR)…
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Problem adding tado X Wireless Thermostat to Alexa
Hi Tado community, Even though I follow all the instructions on the taro app (settings>device linking>copy code) as well as the Alexa app (add device>other>paste code) I’m not able to add the thermostat as a Matter device in Alexa. I keep getting a “Something went wrong - An unexpected error occurred. Please try angain…
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App Ideas - 'call for heat' alignment
Issue: my heating is on a lot through the day. I'd like better visibility of when the boiler has been triggered (called for heat) and by what. And better control so I can (or the system automatically will) try to align devices calling for heat (so perhaps 3 devices call for heat together for an hour, then all go off for an…
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time to send the order from the app
Hi! I have a tado X thermostat and when I use the app to turn on the boiler, it takes about 1 minute to send the signal. It's normal? It takes a minute to turn off too
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Be able to see when heating was on in all rooms on one chart.
I like that I can see what times of the day the heating came on in a given room, but it would be great if I could see all the times the heating came on, in all rooms, at the same time in the same chart. This would help me to see my usage much better than checking 7 devices separately and reduce energy usage. E.g. I may…
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Ensure that Tado Support reply to support requests
Hello, I have messaged tado customer support numerous times over the past few days (including setting up new message threads). However, I have not received a reply. My suggestion for improvement is that you improve this situation and make sure requests for support are answered. Mine is quite urgent because my tado has…
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Can anybody advise with my wiring for thermostat please?
Hi, I have a Drayton LZ711Si programmer and a wired Drayton CombiStat. I was thinking I’d just get a wired V3+ and swap the stat over but looking inside it has but 3 wires Brown to Live Blue to 2 and Green/Yellow to Earth. So thinking I would benefit best from a Wireless system I took the programmer front off to reveal L N…
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Adjust support expectations; replace the bot with a form
tl;dr: Having a support chat is giving a false impression of one actually getting one-on-one, immediate support. I do however understand why tado absolutely wants people to go through the bot instead of just sending an email. So how about we compromise and everyone gets something they want… Long version: Looking through…
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Daikin Heat Pump Compatibility
I am looking for a smart home heating solution and contacted support to assess compatibility for Tado X which states it accommodates under floor systems. Support informed me that Tado X is not compatible with Daikin Altherma R F - EHVH-CB and Daikin ERLQ006CAV3. I would suggest adding compatibility as this is a widely…
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Tado X Smart Radiator Thermostat - poor battery life
It has been less than 2month since I installed Tado X system and the batteries in the TRVs started failing already. The system has hardly been used (apart from testing) so battery depletion seems really premature.
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Configuration stuck in S-Plan Y-Plan. Need it in Combi setting
I have had the tado wireless Smart Thermostat and receiver installed. The heating is not coming on. It switches on in test mode but the receiver test shows that it is in Green config, it needs to be in Combi boiler setting. When I follow the instructions by pressing both test buttons at once and then changing it. It…
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Tado TRVs Heating Control
I have installed the V3+ along with some smart TRVs. Can anyone tell me how these interact with the heating system? I assumed the TRVs would be just set up to allow the room to heat to the desired temperature as and when the heating comes on. Or is it that the TRVs will bring the heating on if that specific room falls…
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All tado devices suddenly offline
This morning all my tado V3 devices are suddenly offline. The internet connection is fine, and I have restarted the radio receiver but still everything is showing offline. I have paired the wireless thermostat as well. Any thoughts & suggestions welcomed Nick
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how to turn on rooms!
My schedule doesn't work, at the top it only has turn off all rooms, so the heating turns off at the set points instead of changing the temperature. I can drag the temperature up on the heating button, but it seems to be set to turn off. The top resume schedule button turns it off when I press that. Help!!! I wake up cold.…
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turn on and off the heating system without using application on the phone
Hi i would like power on and power off the heating system without using application on the phone. My system is basic , the router connected to boiler doesn't have the power on/off button. Sometime can happen that I don't stay at home and the family have need switch on the system, How can it be done? I make this question to…
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Tado X add to current Home with V3 versions
If you already have several Tado V3 TVRs if you purchase an additional New TVR X & the new X Bridge do they get added to the same home as the current Tado v3s or does the app create a 2nd Home? I would like all my Tado devices to show upmon the same Home screen?
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No support from Tado
I’ve raised a support request on Sunday via the chat function and still haven’t received a response. Is there anyway to escalate?
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Heating up single room doesn't turn the boiler on
My setup is a gas boiler, a wired Tado X thermostat, and a Tado X radiatorknop in each room. My problem is when I set the high temperature in a room, other than where the wired X thermostat is located, nothing happens. I mean, the knop opens the water flow but the boiler doesn't start. If I set the temperature higher in…
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Help to identify valve type and adaptor
hello, can anyone identify this valve and recommend an adaptor, please? I’ve not had a response from Tado to date. Winter is coming!
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Faulty product, no response. What is the process to get a fix or replacement?
I sent several messages to the support team in the last few days. I did not get even a confirmation message that they received my question / ask regarding a faulty product. All I want to know is what is the process that I can follow to get a fix, replacement or refund. Super frustrating. Do you know about any channel that…
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Adding wireless temperature sensor to same room with wired smart thermostat
Hi there, Anyone tried this recently? I used able to do this but today I could not and the app saying one room can only have either wireless temperature senor or wired smart thermostat. I need this setup because my smart thermostat is at a location which cannot get temperature correctly, thus I add a wireless one for the…
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Installation help!
Hi everyone! Have the same conundrum as some of the other users here but having gone through the answers, still unclear about how to proceed. I have purchased a Bellway new build and have Ideal Logic H2 H15 Combi boiler with two zones heating (wired thermostats for downstairs and upstairs) and hotwater. The programmer is…
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App with Tado X devices
Hi there, i'm an old user of V3. Now i split my big house in two, using in one appartmente Tado X and on the other Tado V3. I notice many different behaviour off the app. It lacks many function like reorder rooms or fast way to change schedule. Why this ? I'm expecting improve also on the app side and now i feel myself…
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dehumidifier
Insert in HomeKit the possibility to select the dehumidifier function provided by the air conditioner.
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Compatibility
Hi dear, Is Danfoss RAS B2 TRV compatible with TADO. If yes, which adaptor I have to use. Thanks
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Wire question
Hello! I'm switching to wired Tado from a Tuya WIFI thermostat (Unisenza). Currently I have 4 wires, NSB (night stand by), Live, Null and Switched Live. Can you please help me with the wiring to Tado? Thanks!