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Heating is off but it is actually 24/7 on?
We got a massive gas bill this morning. Apparently there is an error with the thermostat knob in the bathroom when we look in the app. There is no error to be seen thermostat knob itself so we don’t know which code (E1/2/4?) The problem seems to be: Everything is turned off, but it is apparently still 24/7 heating the…
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Why can't I connect my devices and ther is no one to talk on customer service
Bought a house with the system on the house changed boiler now I can't switch the divices
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Can't control hot water with Google home assistant
As above really. The device is visible in Google home but everything is greyed out and can't switch it on\off. Am I alone? Or is this a known limitation? Cheers, Sam
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Option to submit meter readings using ft3
I have quite an old gas meter and the display works in ft3. Is there a way, or can there be a way to use ft3 for readings in the Tado app?
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Set to 17 but temp at 21
Hi, I've tried using the help service, browsing answers online, but can't seem to find a solution as to why my thermostat is set to 17 but the temp is at 21! I've just tried resetting the wireless controllers. Apparently Tado can't assist with those.
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To support measurement units ft3
As soon as I subscribed to the auto-assisted plan, I cancelled it. Why ? Because it does not support measurement unit ft3. Tado PMs and senior executives probably not understand the fact that smart meter owners usually have what Tado Energy IQ is offering from their energy suppliers. Tado should aim as the gap in the…
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Energy IQ cubic feet support
Mine, and I believe a lot of the UK's, gas meters quote in cubic feet and our gas tariffs are in kWh. Can tado please support meter readings in cubic feet? Luckily my supplier quotes the formula they use to get m3 to then get kWh so I've added that to my spreadsheet I already use. But I wouldn't expect the normal user to…
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Energy IQ ft3/Imperial
Hi I know you can't enter ft3 meter readings at the moment. Is there anyway to use Energy IQ if you have an imperial meter like this? It would be useful to me as I can't get a gas smart meter installed due to the location of the meter. I know this has been mentioned before but I'm just wondering what other people in the…
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Smart AC & Smart Thermostat/Radiator integration
Hey, I am using Thermostat and Smart Radiator since my house has central heating, but for cooling reasons I need to install two AC's LG Split, more to cool than heating because I already have a central heating system. I am thinking of adding Smart AC Control to my Tado System so that I can integrate everyone on the same…
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Smart AC control V3firmware 103.3 does not support quiet mode
2 x Panasonic AC & 1 x mitsubitshi A-A, all with quiet mode, which is one of the reasons they were bought. unfortunately Tado seems not to be supporting "Quiet mode", lowest setting on the fan speed does unfortunately not do it. request for this feature has been going on since 2021, how long time will it take to fix it ?…
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Everytime I try and register a device it says there is a problem and please retry
Help..it finds my temp sensor when searching, but it won't register it
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Tado app NOK on iPhone XR but works on other devices ... ?
hi everybody, anyone able to help with this strange phenomenon : I have Tado app running on a (very) old iPhone (model 9?), on my iPad and also in Safari browser on Mac + also on my daily usage iPhone XR. all four connections worked perfectly since months, not an issue at all (and very happy with Tado !!) but since a few…
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Tado & Towel Rails, or how to call for heat without turning on the rooms
Hi folks, I've tried to do some reading on the other threads about this, but I haven't seen an answer that mentions this (maybe for good reason!) My setup: I have installed tado on all rads in my house (2x rads in lounge plus the wireless thermostat is here, and 1 rad in each bedroom). I have the old wireless bridge with…
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How come Tado V3 doesn't turn off my AC despite reaching the desired temperature?
So i have been using Tado for about a month now and I have it in non-thermostat mode due to needing extra functions such as dry etc. I have noticed that Tado NEVER turns off my AC at all. I can look at the app and it'll say "Cooling to 26c" yet the current temperate will be something like 23c. I have the fan speed set to…
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Multi home
Please will you rewrite the app so that you can use Tado in several homes from the same app using the same names, passwords and login details
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Temperature control
My measured temperature is always higher than my target temperature. Is this normal?
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Wireless Temperature Sensor
Is it possible to use 1 Wireless temperature sensor and to link it with 2 radiator thermostats that are installed in two different rooms? The temperature shall be the same in both rooms but the temperature shall be measured in one wireless device. Thanks for your guidance, Florian
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As of the start of this week Google Home commands have stopped working
I've had a boiler for around 18 months which I control via a Tado controller and Google Home, just to switch on and off the heating and hot water by voice. So I've always used the commands: * Turn on heating * Turn off heating * Turn on hot water * Turn off hot water However, as of this week, these command have stopped…
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Google Assistant Integration
Google Assistant integration (Water) Good morning All. I've had Tado for a few years now and it's been fairly fault free. I've noticed that earlier this week when I ask Google to "TURN THE HOT WATER ON", it responds that "THAT DEVICE HASN'T BEEN SET UP YET", I also cannot turn the water on via the Google Home app. The…
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Can no longer control heating/hot water via Google Home - devices offline
A couple of days ago I suddenly found that I can no longer control my boiler via Google Home. When I say, for instance "Turn on heating", it just says: Sorry, I couldn't reach Tado degree That's a new one one meI I've had intermittent issues in the past, but have never heard Google refer to "Tado degree". That makes me…
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What is Tado Plus?
I just saw this: https://www.tado.com/nl-nl/plus Does this look like we, the existing customers, may eventually have to choose a subscription? It says that once the subscription is stopped, the user will no longer have access to auto-assist and the app. Because it also mentions *the app*, I need to see my options ahead of…
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Buzzing sound from Wireless Temperature Controller
My wife gets irritated by a buzzing sound from the wireless temperature controller (my hearing is impaired so I can't hear it). Is this normal or is there a problem with the unit?
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Some TRVs not firing when manually set to call for heat
I've got a recently installed system with an Ideal Vogue Max boiler; under-floor heating (on a wired thermostat) in the kitchen; and Tado TRVs on all except 2 of the radiators in the rest of the house with 1 wireless thermostat. The heating works fine on schedule and when any of the upstairs radiators are manually set to…
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Replacing a wired in Honeywell CM907 to a junction box
To replace a wired in Honeywell CM907: 1. Trace the wire going from the back of the Honeywell device which is on your wall to your junction box by your boiler. 2. Place your wireless transmitter by your junction box. 3. Use the app and follow the instructions for setting up a standard boiler like Valiant (it will just say…
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Smart meter integration
Smart meter integration for the uk market and maybe world wide for better understanding of energy bill within the app
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easier accommodation of Landlords for BTL properties
Hi, I have Tado in our home. We have smart thermostats on all our radiators and I really like the system. I am also a landlord for 2 BTL properties and wondered about setting it up in them. I can't see how to go about this with the current system. I wouldn't want tenants to pair devices to their own account, because…
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Logic C30 with in-built controls
I'm trying to help a friend out who wants to install Tado in his house. He actually has the same boiler as I do, an Ideal Logic C30. But his has installed into the front a timer control that I assume is doing the on/off switching. Has anyone installed the Tado base to one of these? Is it as simple as detaching the wires…
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Booster
I think it would be a good idea to have the option to add or remove the booster button on the app as some time it get pressed by mistake and it cost a lot more to use as well due to high prices of gas
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Help, no “switched live” on boiler
I don’t appear to have a switched live on my boiler which is quite old Worcester HPJB.19000. Wire to boiler goes to thermostat in boiler, which appears to be removable, then onwards to boiler. How can I overcome this to make the system work with Tado? The wiring diagram specifies switched live so not sure what to do next?
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Wiring question
I’m setting up new wiring for my system after replacing my water tank, pipe work and electrics. I still have the same boiler. I’m getting stuck with the setting up and wiring unfortunately. The boiler and pump were previously wired separately but I see that there is only one place for boiler now. Should I require to wire…