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App not working and can't sign in on web
I can't sign into the app, I just get 'Error - Connecting to the server has failed. Please check your Internet connection'. When I try to go to tado.com/login I get a '502 Bad Gateway' error (which is from the server). Can anyone sign in at the moment? My system has been working fine for years, and my WiFi and Internet are…
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Will TADO System work with underfloor Heating and Oil Boiler - no controls fitted yet?
Hi All At the moment I have a new oil fired boiler and underfloor heating system not yet fully fitted and no controllers fitted. (Not getting completed for a fortnight) I have 9 zones and these will be controlled by 5 thermostats Lounge Dining Room and Kitchen (Zone 1) Utility, Bathroom and Hall (Zone 2,3 and 4) Bedroom1,…
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What is the CO2 footprint of 1 Tado Smart Thermostat
Hi there, Does anyone know the CO2 footprint of a Tado Smart Thermostat? I am Trying to figure out the tota CO2 reduction of implementing smart thermostats on all my central heaters and need this figure as part of my calculation. Hope someone can tell me. Thanks! Ralf
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Personalised Boost heating
Is there any chance to personalise the boost heating option? Option to program time and temperature for the "Boost heating" would be useful feature
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What is the gap between the solenoid plunger and the plastic pin?
I am converting my Herz manual radiator valve with this. The document says use the 17mm pin, but when i engage the solenoid head, with no power the solenoid plunger already pushes the pin, advances 1mm. This will make the valve normally closed. The support said, therev should be a gap between the plunger and the pin to…
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Global override
Having very recently installed a Starter Kit V3+ which wirelessly controls heating and water, and having added Smart Radiator Thermostats to 9 out of 13 radiators in the house (three of those without TRVs being towel radiators, the fourth being the obligatory 'reference' radiator in the hall), the following shows up: The…
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Heating on when 13 c above thermostat set point
Why is the system running ( combi boiler) when the heating is set 10 degrees and yet the room is at 24 degrees? That certainly is not saving money when away from the building.
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Open window detected
How do I find this in the app to see what was open, I get a notification but cannot then see in the app what area reported it cheers
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My radiators start heating when the schedule is set at "OFF"
Recently several of my tado radiator thermostat start calling for heat when the time schedule has been set to "OFF". I have noticed that it happens on upstairs radiators during the afternoon and more recently early in the morning between 2am-3am. During this time all the radiator thermostats are set to "OFF". Has anyone…
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App says my TRV is in error, but TRV does not show me error message
I'm just trying to configure my first Tado TRV. The app (the PC based one) tells me that the device is in error, but the device itself is not showing me any error message (spanner). How do I find out what the problem is? Do I have to do something to the TRV to get it to show me its error message? Can the app tell me what…
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Installing Tado with a Siemens RWB9
My existing system is a Siemens RWB9. The Tado instructions say to turn off the electrics. When I do this, the clock on the Siemens RWB9 still displays. Does this mean it is off and safe to install Tado? Or is there power coming from somewhere for the clock to still be on?
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Switch lives and permant lives
I'm having some problems with my electrics at home, so I have a I for light in my porch and a outdoor light both of which do not work, but to turn my indoor one on I have two switches that control it, one in the hallway which controls the hallway and the porch ( the hallway light works) and then one in the porch which also…
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Dual Zone CH moving wired Tado downstairs to wireless
My house has 2 zone heating, both wired, but controlled by the current CentaurPlus C21 timer as a single source for CH. Both Thermostats are Tado wired and work fine. I would like to replace the ground floor wired thermostat with Tado wireless smart thermostat starter kit v3. I want to replace the CentaurPlus C21 timer…
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Phone support
I've just installed a Tado system. I have a number of issues and opened a chat this morning which had "a few hours" at the top of the page. I expected someone would contact me by the end of the day but that hasn't happened. Presumably it'll be Monday at the earliest before anybody gets in touch. It is unacceptable to pay…
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Range Limitation Publicity
This community shows that lots of people are having range problems in larger houses. But nowhere in the product information does it mention that all devices have to be within range of the Bridge and that thick walls will adversely affect the range. I have my Wi-Fi router at one end of the house and my boiler at the other…
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New user and tado is not working
I just moved in a house with a fully installed tado system. The owner did not want to invite me because he was a legacy user and he was afraid of loosing his perks. But now I have everything in my account. The thermostat, the bridge and all 12 smart thermostat valves. All seems communicating, however there seem not be any…
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Two people on the app
I have a lodger who has two rooms . I need to have him on the system with his own trv s but it would be good if both of us could be in the app so he can control his schedule independently of me . Possible ?
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Internet Dropout
I often have Internet dropouts, and am going away for a few days. If the Internet drops, will the TRVs still kick in at 5C or, just stay off?
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Move Tado wireless temperature sensor attached to wall with adhesive strips
We are looking to move a wireless temperature sensor which has been attached to wall with the adhesive pads. Does anyone know the best way of doing this?
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I’m new to Tado. I cannot switch to the option to temp change temperature until next time block?
I’m new to Tado. I cannot switch to the option to temp change temperature until next time block?
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When a valve goes offline - my heating turns on - is that right
I have just installed a Tado system. All radiators are on smart valves, and the radiators in each room are controlled via a wall mounted temperature sensor - the full works - every single room is a zone with control done at the radiators, but temperature measured at a proper height away from the radiator. Last night the…
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Help replacing Honeywell T3 with wiring Tado thermostats on Baxi Assure 36 combi boiler
hi there, I have a Baxi Assure 36 combi boiler and 2x wired Honeywell T3 thermostats. I am attempting to replace the T3s with two Tado wired thermostats (I checked with them first for compatibility). The T3 were simply installed with two wires on A and B, like so: So am I right thinking I need to wire Tado like so? On A…
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Internet bridge and router combination.
Thinking of changing my ISP to get a better deal but concerned about connectivity of my Tado wired thermostat and the internet bridge into a new router. Moving from BT where it all works but at a cost to Zen Internet, who use a totally different router, a Fritz! 7530. Now Zen say there is no reason for it not to work as…
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Fratelli TRV valve M28 x 1.5
I am interested in fitting out my home with Tado smart trvs, i currently have Fratelli TRVs which I believe are an m28 x 1.5mm thread. In your documentation, you state that these valves are not support with adapters, but other M28 x 1.5mm valves are. I would like to know why they are incompatible, do you have a dimensioned…
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Connecting underfloor heating and old radiators?
Hi guys, New at this but I just had a Heatmeiser water-based underfloor heating setup in my new kitchen but still have regular water-based radiators (Honeywell thermostat) in the rest of the rooms. I bought a wired thermostat to connect to the underfloor heating. Then the V3+ Starter Kit with the wireless receiver and…
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Spare wires swapping out Honeywell ST699
Hi, I am preparing the wiring to swap over my Honeywell ST699 timer for the tado extension. The instructions asks if there are any bridges which I believe there are 2: 8 COM to 5 COM and also 5 COM to LIVE. The suggested wiring was then: N - N L - L CH COM - Nothing CH NC - Possible 4 CH NO - 3 HW COM - Nothing HW NC -…
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Multiple TRVs in one room/zone
As a very early Tado adopter, been using it for years, but never been able to figure out some aspects of its operation - particularly when Tado representatives have supplied bizarre answers that simply do not match what is actually occurring (not the first time, as we all know). We have several 'zones' that have multiple…
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TADO bridge connected yet app says offline
My TADO bridge is connected, all three lights on solid, yet the app states the system is offline, what is wrong, has the bridge failed?
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Boiler has stopped being called for heat since 25th/26th November
Hi. I have a wired Tado thermostat in the hallway controlling the boiler, and several tado TRV's. The hallways TRV is setup as being in the same 'room' as the thermostat. Until last weekend everything was working faultlessly. Now, when a TRV tells the thermostat to call for heat, the TRV will open but the boiler doesn't…
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Option to enter two offset values on TRVs
One offset for when radiator is off, and one when radiator is on. This would hopefully be a simple fix for the issue where the temperature around the radiator is warmer than rest of the room when the radiator is on. (Seen especially in vertically mounted TRVs.)